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Customer Support Becoming part of your laboratory


Our team of technical experts is dedicated to supporting our customers and pride themselves in providing an exemplary customer experience. We offer unrivalled after sales support, built on three key areas:


Product Installation and Evaluation


Swift and efficient integration of products into your laboratory with minimal disruption to routine workflow, ensuring optimal product performance and confidence in your results from day one.


Technical and Functional Product Training


Comprehensive product training, providing clear instruction and advice to ensure full competency in product use. All training is customised to your specific requirements, giving you complete flexibility to train within your own laboratory or at our dedicated Binding Site training facilities.


Front Line Product Guidance and Support


Ongoing support and guidance is available from the first use of your new product and beyond. Our dedicated team is ready and available to answer any specific questions you have and perform problem determination to resolve any issues encountered in a prompt and complete manner. We offer unparalleled, friendly field service and application support and no query is closed until full customer satisfaction is achieved.


We encourage constant feedback from our customers throughout their use of our products to help us maintain and improve on the service we offer. It is our mission to ensure our products meet and exceed your expectations, giving you the tools to provide the highest quality of patient care and management.


• Result Interpretation - If you have a clinical enquiry and/or require guidance on result interpretation, we can help.


• Scientific Publication Reprints – a range of these documents are available to order.


• “Serum Free Light Chain Analysis plus Hevylite” book and Wikilite.com


Binding Site’s educational book reviews the ever expanding literature on serum free light chains and Hevylite. The book consists of 39 chapters and covers Freelite and Hevylite biology, history, technical information, clinical applications and emerging uses.


Click the book icon to request your copy or request a copy from your local Binding Site representative using Code MKG789.


The contents of the book are also available online at wikilite.com. Wikilite .com


The website is maintained as an up-to-date resource, in which the hundreds of new publications are reviewed and rapidly integrated into a changing and challenging subject.


DELIVERY INFORMATION WITHIN THE UNITED KINGDOM: DELIVERY


Orders received between 12.00pm Mon – 12.00pm Tues = ship Weds Orders received between 12.00pm Tues – 12.00pm Thurs = ship Thurs Orders received between 12.00pm Thurs -16.30pm Thurs = ship Mon Orders received between 16.30pm Thurs -12.00pm Mon = ship Tues


CHARGES All deliveries attract a £12.50 carriage charge. www.bindingsite.com


The information presented in this catalogue is effective October 2016 and supersedes all previous publications.


• Clinical Studies - We can help you initiate and evaluate clinical studies using Binding Site products and can assist in the publication of conference abstracts, posters and journal manuscripts.


Our Medical Science Liaison Associates are available to provide you with clinical and educational support:


• Educational seminars - We can provide educational seminars at your hospital, laboratory or conference.


Scientific Liaison


More information at: www.bindingsite.com


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