Retirement living

We are looking after health needs, but we don’t want residents to feel this isan institution

and highlighted throughout the care planning process and information is automatically fed between risk assessments, initial assessment and care plans. This evidence of care feeds into individual care plans, so all staff are kept up-to-date and the system is compliant with General Data Protection Regulation (GDPR) requirements. Currently, 50 per cent of residents at the Albert Suites are there for rehabilitation, while the remaining 50 per cent are there to receive elderly and long-term care. “We currently provide lots of rehab and post-operative care,” comments Steph Larby, head of care.

A life of luxury

Facilities at the development are akin to those more commonly associated with a private members’ club. A residents’ lounge and cinema ensure there are plenty of opportunities for socialising, while a pool and gym allow for gentle exercise. There is also a library, a hair salon and a beauty treatment room to offer onsite pampering, while a courtyard garden provides additional outside space and fresh air during the spring and summer months.

“We are looking after health needs, but

we don’t want residents to feel this is an institution,” says Larby. “The idea is that they carry on with their lives,” she adds. A refurbishment of the Albert Suites has recently been completed, which meant reducing the number of suites from 30 to 28 in order to gain more space and make the reception area more open. An informal seating area was also added.

Working with O1 Creative – an independent multidisciplinary design practice responsible for delivering The Sky Garden at the top of the Walkie Talkie – the existing dining room has been upgraded to create an inviting space, which is fluid and versatile to suit the needs of residents. A soft seating area has also been introduced, which is ideal for catching up with family and friends over barista coffee and cake, while a formal seating area sets the scene for residents and their guests to enjoy a menu of restaurant quality meals. There is also a ‘pantry’ where snacks and beverages are available on a self-service basis, 24 hours a day.

Individualised activities Lifestyle co-ordinators organise individualised activities and there is a

November 2018 •

weekly programme of outings to choose from. “Everyone is an individual and we mould our day and our schedule around what the resident would like,” says Ana Baiao, events and entertainment executive. For example, one resident suggested an outdoor film showing, which was organised over the summer and families are also encouraged to get involved. “Our aim is to provide an experience for everyone, not just the residents. If we can make it happen, we will,” she adds. There is also a craft room, where organised activities take place as well as communal present wrapping at Christmas and a book exchange. Rather than care staff serving meals, butlers provide another pair of eyes and ears to help ensure that all resident needs are catered for. “The butlers listen to what people want and makes sure they get the little extras they are used to,” says hospitality and butler manager, Matthew Balman. Balman, who previously worked within the royal household at Buckingham Palace, is responsible for the overall food and beverage offering at Battersea Place as well as the Albert Suites. All domiciliary needs are

accommodated and tailored to meet the unique and personal needs of each resident. Adding to the list of hotel inspired facilities and services at the Albert Suites, residents receive ‘silver service’ delivery of medications, with the traditional hospital trolley banished. “We listen to residents to ensure their stay is over and above what they expect,” Larby concludes.


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