Cover story – advertising feature
Streamlining laundry services: the OSJCT and Miele partnership
To support exceptional care for its residents, The Order of St John Care Trust partnered with Miele Professional to upgrade its laundry services. The result: improved hygiene, greater efficiency, and more time for staff to focus on what matters most: residents’ wellbeing.
In the ever-demanding world of care home management, the importance of delivering high-quality, consistent care to residents cannot be overstated. With over 3,500 residents and tenants across 60 locations, The Order of St John Care Trust (OSJCT) has long been committed to providing the highest level of care for some of the most vulnerable people in society. This level of care is multifaceted and
requires an integrated approach to meet the daily needs of residents, with one crucial aspect often flying under the radar: laundry. Laundry plays a fundamental role in preventing the spread of infection, ensuring that clothing, bedding, and towels are kept clean and hygienic. In a care home setting, it is not just about cleanliness – it is about maintaining the health and wellbeing of residents.
The need for a unified solution For OSJCT, providing an efficient and effective laundry service has always been a top priority. However, ensuring smooth, uninterrupted laundry processes across all care homes is no small task, particularly when each facility is an individual entity with varying equipment, systems, and service providers. Recognising the complexity and importance of the laundry operation, the development director at OSJCT realised that a more streamlined approach to laundry servicing was needed across their network: “When laundry equipment breaks down in a care home, it really affects the day-to-day running of the home. For more consistency, we wanted one service contract that could support all our sites across the country and maintain them, rather than working with
Volume 10 Issue 5 May 2025
www.thecarehomeenvironment.com
Streamlining laundry services: the OSJCT and Miele partnership
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multiple partners. That way, we would only have one point of contact, resulting in easier communication and less room for error.” Miele has been a trusted partner of OSJCT
for years, and the collaboration to centralise laundry management seemed like a natural next step. The aim was simple: to reduce the frequency of breakdowns, improve the efficiency of the laundry process, and, ultimately, maintain the Trust’s commitment to providing exceptional care.
The 360PRO solution
Miele Professional and OSJCT worked closely together to design a comprehensive solution that could address the unique needs of the care homes across the Trust. Enter the Miele 360PRO solution: a fully integrated approach that combines consultancy, laundry machines, consumables, accessories, digital solutions, and service. This holistic solution allows OSJCT staff to focus on what truly matters – providing care for residents – while Miele manages the complexities of laundry.
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www.thecarehomeenvironment.com May 2025
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