Data
Bristol-based digital care record system enabling instant secure access to health and social care records for professionals involved in care. We were also part of the steering group
to develop a national product as part of the NHS Pathfinders project to design the eRedBag. We were the first software provider to send the eRedBag to the National Record Locator (NRL) and the first electronic care solution to digitally transfer the hospital pack directly to the hospital system used by St. Hellier Hospital. The eRedBag ensures that care home residents receive safer and more integrated care if they ever need to go to the hospital in an emergency. Person Centred Software has also
recently become the first digital care record system to send NEWS2 readings to the NHS via the National Record Locator (NRL), helping to decrease the number of 999 calls and hospital emissions from care homes. Furthermore, our Digital Care System
was the first dedicated electronic care planning system used in care homes to launch an integration with NHS Digital’s GP Connect HTML product. In February 2021, we launched our GP Connect integration, improving clinical decision-making and facilitating better patient care and outcomes. As a result, staff at care homes now have secure and direct access to information held by GPs, enabling faster and better medical decisions. This benefits those providing and receiving care and delivers a smoother journey between the two services.
Joined-up care Many care providers have praised the timesaving benefits following the integration while reporting an improvement to its knowledge base of the individuals they care for in the home. With all the vital information kept in one place and easily accessible, we expect the integration to help continue driving improvements across the industry. With GP Connect, we are another significant step closer to delivering two-way interoperability between social care and
Care providers are at different levels of digital maturity, so achieving integrated care with digital will present many challenges
March 2023
www.thecarehomeenvironment.com
healthcare settings, reiterating the need for all social care providers to adopt digital care systems now more than ever. Joined up care still requires a few obstacles to overcome, particularly in social care, where access to NHS systems is needed. In order to share data with the NHS, care providers must be as responsible for the data as the NHS is, and that means meeting the needs of the Data Security and Protection Toolkit (DSPT) – which our software supports. As a software provider, providing an
interoperable ecosystem of care between health and social settings has always been the goal. This motivated us to acquire ATLAS eMAR, a medication management system that digitally links care homes to GP prescribing systems and the supplying pharmacy. The acquisition brings together two ‘best-of-breed’ technologies under the same umbrella to improve the quality of life for people in social care – marking another major milestone for the company.
The next generation Person Centred Software operates globally with key territories in the UK and Australia. A global approach allows the company to learn and share experiences with other nations. An overwhelming majority of what we do is universal to care services across the globe.
As we develop the next generation of products, we can use our distinct capability of high-quality data to make predictive alerts that will help clinical staff. That said, we have already found data models that can predict changes in dependency, an increased risk of falling, and even early signs of infections, which we believe will be a game-changer for the sector. The impact of data analytics in social care has made a substantial difference in the care providers’ ability to offer patients high-quality, efficient, cost-effective care. These key fundamental interventions pose an opportunity for the social care sector to prevent or reduce deterioration while increasing overall wellness. However, these models need to be ethical and promote positive behaviours to guarantee the freedom and choice of everyone. This year will likely see interoperability continue to transform social care. Digital care, after all, has become the new norm as person-centred care drives efficiency for health and care professionals. Transforming the social care sector using data begins by adopting digital social
Andrew Coles
Andrew Coles is the CEO at Person Centred Software, a digital care technology pioneer. Founded in 2013 to improve the quality of life for people in social care, Person Centred Software has become an award-winning global company with over 3,500 care providers in the UK alone using their digital care management system. Andrew has more than 15 years of
experience working with well-known social care software solutions. He is passionate about how innovative technology can help maximise the effectiveness of the support people require and make a real difference in their lives. Andrew’s focus at Person Centred Software is to ensure that every staff member working in care is continually supported with tools to help them provide high-quality, person- centred care to service users.
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care records and other care technologies, such as digital care planning systems, to address common care provider challenges. The opportunity now is for care providers to apply such approaches with increased urgency. Indeed, this will be a long and complex process as the entire social care and healthcare system is vast, with many parts in completely different stages of their data transformation journey. However, we cannot ignore the challenges ahead of us, which will inevitably reshape the sector as we know it. Meaningful change has already begun with the efforts to advance interoperability and data-sharing across health and social care settings, along with the adoption of social care records. Ultimately, person-centred care hinges on knowing what residents want and need. Data analytics are the key to unlocking such vital information.
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