Data
Data analytics and machine learning can spot trends, provide prompts to support decision-making, and increase care teams’ knowledge of the people they support.
Putting people first A key challenge for us was how we could ensure digital technology promoted proactive, preventative, and early interventions with minimal restrictive care and support. Additionally, we had to work out how to ensure care providers helped the people they support to maintain their independence, autonomy, and quality of life. To overcome this challenge, our focus when designing products, features, and solutions was centred around the people it would serve. The aim was to ensure a clinically safe product focused on delivering positive outcomes, goals, and experiences that ultimately enhance wellbeing. Additionally, our Digital Care System promotes personalised, proactive, and clinically safe care, with key features such as: n Bowel alerts – enables nurses and managers to track bowel movements and prompts for investigation when no bowel movements are recorded.
n Fluid watch – personalised fluid targets can be set for each resident based on their hydration needs. A rolling monitor of fluids offered and consumed is available during the handover, always giving visibility across the community.
n Post-fall strategy – when a fall is recorded in the Care Delivery App, it will automatically generate a planned follow-up of actions to check for neuro observations and any sign of injury.
n Clinical pathways – soft signs and NEWS2 observations are recorded at the point of care. The NEWS2, a physical deterioration and escalation tool for care/nursing homes, provides guidance based on the score and enables users to monitor for any changes or deterioration.
n Risks to be aware of – always appear on the resident profile; the ‘must know’ information automatically shows key risks (such as food allergies), pulling data from the care record. Risks can also be personalised to the residents’ needs.
The Digital Care System also enables care providers to change how data is utilised to enhance the level of care, empower users, and support citizens as they transition through health and social care services while also improving the lives of those who live and work in care settings. Indeed, the health and social care sector
n Baseline observations & personalised responses – the normal range for clinical observations can be recorded for each resident. In addition, a personalised response can be recorded that gets displayed to users at the point of care so they know how best to support someone.
n Oral health – comprehensive assessment tools enable nurses and clinical teams to promote best practices and ensure thorough care plans. Oral health is often overlooked, but our Digital Care Record incorporates industry best practices.
n Handover– the care team can flag events, but the Digital Care Record can be configured to show events automatically based on the outcome.
n Who I am – a person-centred profile communicating how best to support a resident is available at the touch of a button and when working offline.
n Personalised care actions – our unique action, icon-driven care records enable personalised information to be available to the care team when providing and recording care interactions. This encourages care to be delivered in the best way that meets service users’ clinical and social needs.
needs all the support it can get, especially coming off the back of a global pandemic that has forever changed the complexity of the industry. However, at the same time, it has also granted opportunities to rethink, do things differently, and use technology as an enabler. By improving data interoperability and
incorporating more joined up care elements on a national scale, health and social care professionals will have the support and information they need to overcome the relentless challenges of the pandemic.
Another pair of hands
Care home teams already juggle a growing number of daily calls as they balance the business side of care homes with the delivery of care to their residents. Therefore, it is paramount that the right technology can act as a much-needed pair of hands to manage staff time and reduce the admin burden, enabling them to spend more time with residents in a happier and healthier workplace. We knew our products had to be both innovative and applicable to the individual using the software in real-time. Data maturity is also something else that is rightly being taken more seriously, as many care homes need to appreciate the array of opportunities available with data. However, we still have countless care providers trying to implement a digital approach with paper-based systems, which do not offer interoperability. Furthermore, care providers are at different levels of digital maturity, so achieving integrated care with digital will present many challenges. While the journey to integrate health and social care is well underway and has been for some time, we are constantly evolving and conjuring up new and innovative ways to drive joined up care and interoperability. So far, we have a bi-directional integration with NHS Digital’s Connecting Care, a
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www.thecarehomeenvironment.com March 2023
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