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they need is at their fingertips. When I talk to our partners, the word I hear most is ‘clarity’. Whether it is a frontline carer logging an incident, or a head of governance preparing for an inspection, Radar Healthcare gives everyone the same clear, real-time view of what is happening. And that clarity translates into confidence. No more panicking when inspectors knock on the door. No more chasing paper trails. Just smart, intuitive tools that support the people delivering care to do what they do best. “Another game-changer has been Radar Healthcare’s bespoke dashboards. Before, we were extracting data into spreadsheets - it was just numbers on a page. Now, the dashboards bring that data alive, making it easier to analyse trends, benchmark performance, and even prevent issues before they happen. Managers who once had to sift through spreadsheets now have clear, actionable insights at a glance.” Radar Healthcare care group partner and care home manager
The human side of digital transformation Digital transformation in healthcare should not be a top-down directive – it should be a collaborative journey involving everyone it affects. That means not only working closely with tech suppliers, but also listening to frontline voices, building confidence in change, and ensuring the technology is there to support professional expertise. In a recent episode of our podcast, we spoke with Jo Dickson, chief clinical and quality officer at Ramsay Health Care UK, who shared powerful insights into how they are delivering exactly that – a successful ‘People first, tech second’ approach. Since this shift in attitude towards tech,
they have experienced improvements in compliance and quality but also seen better staff engagement and wellbeing. As I often say: “Technology should
always be secondary and complementary to your business needs and goals. It’s there to support you, solve problems, and serve as a tool tailored to operational demands - not chosen before you’ve considered its purpose. It’s not about implementing the latest tech; it’s about implementing the right tech. Otherwise; it just becomes another forgotten login.”
Real-world impact
Across our global customer base – now spanning 17,000+ locations and 250+ organisations – we are supporting over 160,000 monthly users to embed quality
June 2025
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radarhealthcare.com
participants in shaping what comes next. “Our partnership with Radar Healthcare
offers us an opportunity to enhance our offering to patients across the UK. The platform is renowned for its depth of insight and ease of use. We want to equip our staff with the very best technology to allow them to do what they do best – care for patients.” Circle Health Group
improvement into everyday practice. Over the past year, we’ve seen some powerful results come directly from that partnership- led approach: One partner saw over 20,500 incidents
logged in FY24 – a 64 per cent increase from the previous year – after streamlining their reporting processes with Radar Healthcare. Another reported an 81 per cent reduction
in behavioural incidents, with tailored interventions cutting one individual’s incidents from nine to two per week. Every month, the platform facilitates more than 46,500 incident reports and 23,500 audits, giving providers timely insights and oversight at scale. This is not about ticking boxes or automating care – it is about giving teams what they need to make decisions, act early, and stay focused on the work that matters. As one customer recently told us during a user group session: “Radar Healthcare’s biggest value isn’t just the platform - it’s the space it gives us to collaborate, share, and shape solutions together.”
That is what sets our approach apart. From user groups and community forums to joint roadmap planning, our customers are not just users – they are active
Looking forward, together The future of social care holds huge potential – if we continue to work together. To thrive, we must continue to collaborate. That means embracing technology not as a replacement for human interaction, but as a tool to enhance it.
At Radar Healthcare, we are proud to stand shoulder to shoulder with providers across the globe, building solutions that work in the real world. Our partnership-first approach is not just a unique selling point – it is our promise. We would like to take this moment to say to our current partners thank you for your trust, your honesty, and your ideas. To those we have not worked with yet: we are ready to support you on your journey when you are. Because Radar Healthcare is more than a system. It is peace of mind. It is partnership. It puts people at the heart of everything we do.
Rhian Bulmer
Rhian is the chief partnerships officer at Radar Healthcare, bringing over 27 years of extensive experience across the health and social care sectors. Her career encompasses key roles in various healthcare settings, including ambulance services, primary care, community, and secondary care. This comprehensive background provides her with a deep understanding of the complexities and challenges within healthcare systems.
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