Cover story – advertising feature


“It’s important for us to build that relationship and be approachable. There’s no such thing as a stupid question so if there is anything that goes wrong, we want our customers to be able to come to us so we can assist. It’s important for us to build that trust by providing a consistently high- quality service.”


Compliance as a competitive advantage In today’s care landscape, reputation matters. Homes that demonstrate strong compliance and safety protocols stand out, whether they are attracting residents and their families or securing long-term contracts with commissioning bodies. Building on the importance of reputation, Beaucare helps care providers move beyond the minimum standards to create an environment where compliance enhances both safety and service. Our digital tools give customers faster response times, asset tracking, and customised service agreements. Our engineers feed back practical recommendations, and our service plans are designed to fit within budget cycles while supporting long-term planning. We see compliance not as a burden, but as an opportunity; a way to protect residents, support staff, and reassure families.


Seamless integration, every step of the way What makes Beaucare different is our ability to operate across the full spectrum of care home needs. From the initial supply and installation of equipment such as baths, beds, or ceiling track hoists, to ongoing testing, servicing, and repairs, our team provides a joined-up solution that saves time, reduces risk, and ensures consistency. As we handle both the product and service


side, we are often able to resolve issues faster and with less disruption. When a replacement is needed, our team can advise on the most suitable and cost effective option, as we have access to various makes and models of equipment and consumables to suit customer needs and requests. One of our customers told us: “Clare and Josh went above and beyond to get a bariatric bed and mattress delivered urgently for a critical care home admission. Clare quickly identified a product change, kept everything on track, and kept me fully informed. Josh even arranged the van route for a pre-10am delivery. Outstanding service – seamless, efficient, and a real credit to Beaucare.” This seamless integration allows care homes to spend less time managing multiple


July 2025 www.thecarehomeenvironment.com


suppliers and more time focusing on what really matters: delivering outstanding care.


Building trust, delivering results Many of our customers have been with us for years. Some for decades. Why? Because we don’t just provide a service – we become part of their team.


To maintain these long-term relationships, our regional account managers visit sites regularly, offering advice tailored to each care home’s unique needs. Our engineers often become familiar faces on site, building rapport with care staff and understanding the layout, routines, and priorities of each location. This familiarity allows our team to understand specific operational needs, which fosters continuity, reduces errors, and leads to better outcomes.


To quote another of our customers: “We were having weekly issues with our


previous supplier, issues were escalating, and I had to make a change. We’ve built a great relationship with Beaucare, they are an excellent company to work with and I would definitely recommend them. My staff


can now focus on caring for their residents and we haven’t looked back.” We believe the best care is built on trust


– between provider and resident, staff and management, and the care home and its service partners. By blending expertise with empathy, and responsiveness with reliability, we assist our partners in transforming compliance from a mere obligation into a strategic advantage. Whether you run a small, family-owned home or manage multiple sites across a group, we are here to support your goals, safeguard your residents, and empower your team.


At the heart of everything we do is one simple belief: partnerships matter in care.


Sinead Finnerty


To find out more visit beaucare.com


Sinead has over 20 years of marketing experience and is passionate about supporting the care industry through purposeful marketing that helps care providers access the products and services they need. She believes strong branding and thoughtful storytelling play a vital role in promoting quality care and enhancing trust across the sector.


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