DIGITISATION
Case studies
l eBCMS: Having grappled with inefficient bed management which resulted in long wait times and frazzled staff, the Western Norway Regional Health Authority implemented eBCMS. It quickly became a gamechanger. With real- time bed visibility and streamlined workflows, the hospital saw a remarkable 15-20 per cent jump in productivity. eBCMS provided a clear view of available beds, patient flow, and upcoming needs. This eliminated the time-consuming search for open beds, allowing staff to proactively assign them. Nurses had more time for patients, wait times decreased, and the overall hospital ran more smoothly.
l Task management for support services: Within a few weeks of Stavanger University Hospital implementing a task management solution, more than 10,000 assignments were processed. Staff reported that the system was easy to use, reliable and has improved communication and collaboration between departments.
l Alarm Management: In 2023, the digital estates focus for the Royal Cornwall Hospitals NHS Trust (RCHT) was on creating a digital infrastructure to support ‘smart hospital’ technologies. Starting with a research pilot project to trial the concept of a ‘silent ward’ to deliver non-audible patient call alerts to mobile devices carried by staff, the ambition is to offer a quieter, safer and more therapeutic environment for patients. The ‘silent ward’ project is already offering substantial benefits, fostering a quieter and more serene environment which is conducive to patient recovery and wellbeing.
occur when clinicians experience high exposure to medical device alarms. The excessive volume and frequency of alarms used in healthcare environments is now widely recognised as an important patient safety issue. The consequences of alarm fatigue are
severe. Missed or delayed responses to alarms can lead to adverse patient events, including increased mortality rates and prolonged hospital stays. Additionally, the constant barrage of alarms contributes to a stressful work environment, job satisfaction and overall patient care. Effective alarm management is
essential to mitigate these risks. By implementing strategies to reduce unnecessary alarms, improve alarm
50 Task management to efficiently handle support service assignments.
accuracy, and optimise alarm response, hospitals can significantly enhance patient safety. A comprehensive approach involving staff education, technological advancements and continuous evaluation of alarm systems is crucial.
The role of digital solutions in enhancing patient engagement Patient engagement is a key component of modern healthcare. Beyond simply complying with treatment plans, engaged patients take ownership of their health, actively participate in decision-making, and collaborate with healthcare providers. Engaged patients are more likely to
adhere to treatment plans, leading to improved health outcomes. They are also better equipped to manage chronic conditions, reducing the burden on healthcare systems. Moreover, patient engagement enhances the quality of care by providing valuable insights into the patient experience. By actively involving patients in decision-making, healthcare providers can tailor treatments to individual needs and preferences. Furthermore, patient engagement
fosters trust and strengthens the patient- provider relationship. When patients feel heard and valued, they are more likely to seek care and follow recommendations. A hospital stay can consist of long periods of waiting, interrupted by short, hectic periods of giving and receiving information. Heavy healthcare staff workloads and the speed at which information needs to be transferred can lead to misunderstandings, patient uncertainty, and loss of important information.
A patient engagement solution such as
that developed by DNV Imatis puts an end to patient boredom, restlessness, and
information vacuums between patients and staff. The versatile and highly effective communication platform facilitates communication between patients, the hospital and the outside world. It provides real-time access to entertainment and news, contact with friends and relatives via text messaging, diagnostic information, and treatment information. It also allows patients to self- report information about their health. Communication between nurses and patients is improved, reducing reliance on the traditional hospital pull-cord. Patients can submit a specific need digitally, saving hospital staff valuable time and energy. The user-friendly scalable solution can
be installed on a number of digital platforms, from bedside terminal screens to the patient’s own tablet or mobile phone. It can support a wide range of digital services for the patient such as ordering meals, questionnaire surveys, self-reporting, video communication and sensor monitoring of the individual patient.
Looking ahead There is no doubt that advanced digital solutions will play an increasingly important role as hospitals seek to enhance the digital patient journey and deliver more efficient, patient-centred, and data-driven healthcare. Digital tools and data-driven healthcare
will create a more personalised and convenient patient experience. By harnessing the power of technology, healthcare providers will be better equipped to tailor care to individual needs, offering a more patient-centred approach and contributing to a safer and more productive healthcare environment.
IFHE IFHE DIGEST 2025
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