MATT JEFFREYS – COMMERCIAL DIRECTOR OF HEALTHCARE, WANDSWORTH GROUP, UK DIGITISATION
Digital transformation in the healthcare industry
The latest digital health solutions can help hospitals to manage patient flow, optimise operational efficiency, enhance staff productivity, and improve patient safety and the overall patient experience. Matt Jeffreys, commercial director of healthcare at Wandsworth Group, tells us more.
The healthcare industry is at a pivotal juncture, undergoing rapid transformation driven by technological advancements. From electronic health records and telemedicine to artificial intelligence and wearables, digital solutions are reshaping the way care is delivered, accessed, and experienced. The convergence of digital technologies
is transforming healthcare by providing organisations with a comprehensive real- time view of their operations. This 24/7/365 visibility empowers informed decision-making, enhances efficiency, and improves patient care.
The criticality of patient flow in hospitals Patient flow – the seamless movement of patients through a hospital – is a cornerstone of efficient hospital operations. It encompasses everything from patient admission to discharge, including waiting times, bed management, and resource allocation. Optimal patient flow is essential to
delivering high-quality care. When patients move through the system smoothly, there is a reduced risk of delays in critical treatments, which can significantly impact patient outcomes. Moreover, a well- managed patient flow contributes to patient satisfaction. Reduced waiting times and a clear understanding of the care process can alleviate patient anxiety and improve their overall experience. Beyond patient care, patient flow is
crucial for hospital efficiency. It directly impacts resource utilisation, from staffing levels to equipment allocation. When patient flow is optimised, hospitals can avoid overcrowding, reduce costs, and improve staff wellbeing. Conversely, poor patient flow can lead to increased length of stay, higher readmission rates, and financial penalties.
48 Allowing patients to engage in their care using their own mobile devices. In essence, patient flow is a complex
interplay of various factors, including staffing, bed availability, emergency department capacity, and surgical scheduling. By managing these elements effectively, hospitals can create a patient- centred environment that delivers high- quality care, improves operational efficiency, and ensures financial sustainability. With hospitals generating vast amounts of critical data across every department – from emergency care to support services – having a comprehensive platform that seamlessly collects, transfers, and shares this
information in real time is key. Not only will such a system eliminate the risk of data loss, misinterpretation, or duplication, but it will also enhance patient safety, operational efficiency, and staff satisfaction.
Hospitals will benefit from having a clear and real-time overview of operations, enabling better decision- making and resource allocation. DNV Imatis, with whom Wandsworth
Healthcare has formed a collaboration, has developed a patient flow system which has a digital whiteboard at its heart. The whiteboard offers a real-time overview of patient flow, resource
Matt Jeffreys
Matt Jeffreys is commercial director of healthcare at Wandsworth Group. Having joined the company as a factory employee in 1997, Matt has progressed through the business, holding a range of roles – from assembly and wiring, to engineering, planning and sales. He has played a key role in the development of Wandsworth’s cutting-edge healthcare solutions over the years and has an in-depth understanding of the industry’s ever-evolving legislative landscape. In his current role, Matt oversees Wandsworth Group’s healthcare division, delivering innovative,
value-add solutions for customers and profitability for the group. He also heads up the division’s end-to-end operations – from new product design and development, to procurement, sales, installations, customer service and aftersales support.
IFHE DIGEST 2025
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