HOSPICE DESIGN


for relaxation, study, and reflection. The Education and Conference Centre was primarily designed to enable the Hospice to host its own training and events, but has also been a popular choice for external hire. Many local organisations have hired the space due to the quality of the venue and the catering, and the knowledge that all funds raised through this facility are reinvested in the care delivered by the Hospice team.


Aiming for excellence


The innovative and sensitive approach to designing the new building has enhanced the Hospice’s primary aim, which is to support people with best possible care, both emotionally and physically, as they come to the end of their lives. Each member of the Hospice team, whether patient-facing or in a support role, works towards a joint aim of delivering or supporting excellent end-of-life care. Everyone adheres to the values of the organisation – respecting patients’ dignity – and ensures a holistic and individual approach to care for each patient. The care and support provided may be physical, emotional, and spiritual, or simply practical, but most crucially, it is tailored to meet the needs of each person and their requirement for care at that particular stage of their illness. These are demanding roles, so the Hospice looks after its staff in a number of ways. Chaplain and family support provide professional psychological support in times of stress, and they hold professional reflection groups after particularly upsetting care situations. A Sanctuary was also incorporated into the design, where staff, as well as patients and visitors, can pray or reflect. Staff also have access to a telephone counselling, advice, and support service.


Flexible working approach The Hospice has a flexible working hours approach, which supports changing lifestyles, championing parents or families and part-time working or job shares where appropriate. Regular supervision helps staff and volunteers look after one another. The Senior Leadership Team takes great pride in nurturing and developing staff to realise their potential by offering a Management Leadership Programme, and supporting involvement in the Rising Network enterprise. The Hospice team recognises that its work is ultimately about caring for people – whether it be patients, families, the community, staff, or volunteers. One clear reflection of the success of the new building is that the Hospice has been rated as ‘Outstanding’ overall in a recent CQC inspection undertaken by independent inspectors. The report is a glowing endorsement of the Hospice and its services.


58 Health Estate Journal August 2019


Donna Talbot


Donna Talbot – director of Fundraising and Communications at the Arthur Rank Hospice Charity (ARHC), joined the organisation in 2012. Initially appointed as Fundraising and Marketing manager, she worked closely with the Charity’s CEO, Dr Lynn Morgan, and trustees, as they embarked on creating a new £10.5 million purpose-built hospice in Cambridgeshire.


The annual fundraising income need increased from £1.5 million to over £4.5 million over the next seven years, during which time she became director of Fundraising and Communications, and grew the fundraising and communications team from three to 19 staff. During the 15-month build project, Donna Talbot and her colleagues nurtured and developed relationships with the community, local businesses, and grant-making bodies and trusts. She explained: “While ARHC was already highly respected, it was critical to capture the attention of the people of Cambridgeshire, and maintain the enthusiasm needed to sustain fundraising activities to ensure that the best possible care could be offered for people living with a life-limiting illness, both now and in the future.”


Other hospice projects


Louise Knights, associate at LSI Architects, said: “Since the Arthur Rank Hospice project was completed, LSI has been involved with other hospice projects, including the new Fair Havens Hospice in Southend, which is currently under construction. We’ve been able to take other hospice teams around Arthur Rank Hospice, and they always leave inspired by the environment that we have been able to create with the Arthur Rank Hospice team – it is a project that we are very proud to have a part of.”


The final word goes to incoming CEO,


Louise Knights


Louise Knights, an associate at LSI Architects, joined the practice in 2007, having exhibited at the 2007 RA Summer Exhibition. She qualified as an architect in 2009, before being made an associate in 2014. At LSI, she has primarily worked in the healthcare sector, where she has developed specialist knowledge in the design and delivery of hospice projects. Following the successful


completion of The Louise Hamilton Centre at the James Paget University Hospital in Great Yarmouth, she led the Arthur Rank Hospice project in Cambridge. The latter Hospice was shortlisted in the IHEEM Healthcare Estates New Build Project of the Year Award category in 2017, won the RICS East of England Project of the Year Award 2017, and the RICS East of England Community Benefit Award 2017. It also won the Building Better Healthcare Awards Best Use of BIM Award 2017. Louise Knights is now leading a number of other hospice projects, including the £8.5 m New Fair Havens Hospice in Southend.


Sharon Allen OBE, who joined the Hospice in April 2019 from workforce development agency, Skills for Care. She explained: “When I came for my interview I instantly knew this was a place I wanted to work, because it was a place that was full of positive people going about their business in a beautifully designed building that meets their needs. LSI has created a model building that will not only inspire the hospice movement, but equally other organisations offering social care and health support services to people in our communities.”


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