EFM KNOWLEDGE AND KNOWLEDGE-SHARING


NHS EFM, and that there is a notable lack of emphasis on Data & Information Management in senior roles. This misalignment between sustainability goals and on-the-ground focus necessitates a strategic focus on these areas to enhance the EFM workforce’s capabilities. Additionally, these findings align with the gaps in sustainability and digitalisation skills noted in the NHS Workforce Action Plan, underscoring the urgency to develop ‘training programmes to develop […] social, technical and digital skills, for example, Net Zero Carbon skills’ [3, p. 9].


FUTURE – innex.ai: A revolutionary step in NHS infrastructure management Building on our extensive research, we are transitioning from analysing the current landscape to implementing a tangible solution: innex.ai. This innovative software, developed in collaboration with AI experts at the University of Cambridge, unifies repositories spanning NHS guidance and best practices, and leverages AI technology for fast and reliable access to the latest information. Moreover, it will facilitate connecting to domain experts and peers for best practice knowledge sharing, and assist in policy drafting and grant applications. This innovative tool aims to transform information dissemination and knowledge exchange, boosting productivity in accessing guidance and best practice.


n Acknowledgements


We are grateful to Karl Redmond from NHS England for his crucial role in refining this paper. His expertise and constructive feedback greatly enhanced our research.


References 1 NHS England, The NHS Premises Assurance Model (NHS PAM). NHS England, April 2023. https://tinyurl.com/ bd84t8tw


2 NHS Digital. Estates Returns Information Collection; Summary page and dataset for ERIC 2022/23. 14 December 2023. http:// tinyurl.com/5dd4h3w9


3 NHS. Estates and Facilities Workforce Action Plan, London, 15 June 2022. https://tinyurl.com/447v2wrm


4 J. G. Barlow JG, Koberle-Gaiser M, Moss R, Noble A, Scher P, Stow D. Adaptability and innovation in healthcare facilities. Lessons from the past for future developments, HaCIRIC, Report, December 2009.


5 Pathirage C, Haigh R, Amaratunga D, Baldry D. Knowledge management practices in facilities organisations: a case study. Journal of Facilities Management, 2008; 6(1): 5–22,


6 HSIB. ‘Oxygen issues during the COVID-19 pandemic’. 15 January 2021.


7 Davenport TH. Putting the Enterprise into the Enterprise System. Harvard Business


50 Health Estate Journal February 2024 Carl-Magnus von Behr


Carl-Magnus von Behr is a PhD researcher at the Institute for Manufacturing (IfM), University of Cambridge. His research investigates how to enhance knowledge sharing among NHS EFM teams for a more resilient and sustainable delivery of care. Prior to starting his PhD, he obtained an M.Phil. in Industrial Systems, Manufacture and Management from the University of Cambridge, and a BSc in Industrial Engineering and Management from the Technical University Berlin, Germany.


Professor Tim Minshall


Professor Tim Minshall is the inaugural Dr John C Taylor Professor of Innovation at the University of Cambridge, Head of the Institute for Manufacturing (IfM), and Head of the IfM’s Centre for Technology Management (CTM). He is an expert on open innovation, and his research is focused on the links between manufacturing, innovation, and skills, with a key area of his research now addressing the application of innovation management techniques to improve healthcare outcomes.


John Clarkson


John Clarkson is Professor of Engineering Design at the University of Cambridge, and of Healthcare Systems at Delft University of Technology. He leads the Healthcare Design Group at the Cambridge Engineering Design Centre, which researches the role of systems thinking in the UK NHS for the delivery of safe, effective, and affordable care. He is a specialist in engineering design, and particularly the development of design methodologies to address specific design issues such as change management, inclusive design, and systems leadership.


Review 1 July 1998. https://tinyurl. com/3m7r2ea2


8 Holdt Christensen P. Knowledge sharing: moving away from the obsession with best practices. J of Knowledge Management 2007; 11(1): 36–47.


9 Awang M, Mohammad AH, Sapri M, Rahman SA, Requisite Facilities Management Competencies for Sustainable Development at Higher Education Institutions, vol. 9, 2014.


10 IFMA. 11 Core Competencies of Facility Management, October 2020. https:// tinyurl.com/2f76w5k4


11 Department for Education. Estate management competency framework. Jun. 2023. https://tinyurl.com/4xesd4bu


12 IHEEM and HefmA, Future Leaders – Healthcare Estates & Facilities Management Joint Workforce Strategy, March 2021. https://tinyurl.com/ buhc3zp9


13 NHS. NHS Health Careers: Estates and facilities, Health Careers. https://tinyurl. com/4bkprh9u


14 NHS Employers. National profiles for Estates and Maintenance, 2023. https:// tinyurl.com/3r6mwnns


15 IHEEM Career Route Map, IHEEM. https://www.iheem.org.uk/future-


leaders/career-map/


16 The NHS Long Term Plan. NHS, Jan. 2019. https://tinyurl.com/3rspuj2c


17 Cabinet Office. Organising for Digital Delivery. 9 September 2020. https:// tinyurl.com/44zbjm25


18 Delivering a ‘Net Zero’ National Health Service, NHSE/I, London, October 2020. https://tinyurl. com/5n6z6466


19 Stein KV, Goodwin N, Miller R. From Crisis to Coordination: Challenges and Opportunities for Integrated Care posed by the COVID-19 Pandemic. Int J Integr Care 2020; 20:(3).


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