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process and move to full automation. In fact, if you work with your customers to put phased plans in place these can sometimes be more effective as small gains in efficiency can result in noticeable ROI over shorter timeframes.


9. KEEP STAFF WELL INFORMED OF THE CHANGES YOU’RE MAKING Although this is toward the end of our list, this point is actually one of the most important considerations to point out to your customers. Change of any kind can be hard to adapt to and even small changes to processes and technology can make employees nervous. Not to mention that when it comes to more advanced tech like robotics, a lot of misinformation can make its way in the water supply about people being replaced by machines. The fact remains though that most new technologies cannot be successfully implemented without the assistance of people. To dispel any potential myths and enhance user adoption, it’s vital to involve key personnel in the decision making process. After all, different people from different areas of the business may have valuable insights into how processes could be improved and or how technology could be implemented for more significant return.


10. SET A BASE LINE TO MEASURE IMPROVEMENTS Finally, you cannot improve something you haven’t measured. Make sure you get a clear view from your customer on how their current processes are performing. Not only will this help to demonstrate ROI, it will also remove any potential for new technology being blamed for poor processes. In addition to the initial evaluation of new systems, it is advisable to conduct an audit with your customers at least once every 12 months. Doing so allows relatively minor issues to be identified before they turn into catastrophic issues that could result in downtime. This will also afford you the opportunity to discuss what’s next in terms of the development roadmap.


DID YOU KNOW?


By 2021 global online transactions will soar to $4.88 trillion (Statista, 2019)


1/3 of clothing purchases will be transacted online by 2023 (Forrester, 2019)


Companies estimate that their inventories are on 66% accurate today (Zebra Technologies, 2018)


By 2025, it is estimated that the installed base of IoT devices will grow to 75 billion (Statista, 2019)


89% of supply chain managers believe that investing in new technology would enable them to achieve time savings and improve worker productivity (Honeywell)


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TOP 5 TECHNOLOGY EXPANSION PLANS 66% 63% technology


Barcode scanning


62% Tablet


computers 58%


Internet of Things (IoT)


54%


Big data/ analytics


52%


Warehouse/truck loading automation


(Zebra 2016) Solutions in WAREHOUSE & LOGISTICS


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