✓ Supply Chain Method
10 questions about last-mile delivery Same-day and on-demand delivery
Accessibility and technology have stimulated the rise of online shopping; e-commerce is more powerful than ever before, and billions of euros’ worth of revenue are generated every day. And even though pure e-tailers are growing rapidly, brick-and-mortar stores are also regaining ground due to the rise of on-demand and same-day delivery.
The need for on-demand and same-day delivery is incre- asing. Brick-and-mortar retailers often have a dense net- work of physical stores, which can give them the advan- tage of actually having physical distribution centres in the middle of towns and cities. Therefore, they have a great opportunity to support same-day order fulfilment and delivery by using their city locations as warehouses. But in addition to demanding same-day deliveries, consumers also want to be able to decide when and where their orders will be delivered. With that in mind, the delivery of the parcel is the last impression you leave on a customer. Your success in the marketplace is directly affected by the vari- ety of delivery options you offer and their perceived quality.
Are your customers able to manage their own (same-day) deliveries, and do you always live up to your promise of high-quality and on-time delivery? Or could you bene- fit from a platform of highly qualified same-day and on- demand delivery services? LuckaBox and Supply Chain Movement have drawn up a checklist to clarify whether your company’s last-mile delivery service is optimal. Ans- wer the following 10 questions to discover the current state of your last-mile delivery performance.
CHECKLIST FOR LAST-MILE DELIVERY
1. My customers can decide when they receive their orders. 2. It is always possible for my customers to receive their orders on the same day.
3. The order transfer (to my logistics partners) is simple and easy to man- age.
4. I have access to precise statistics about my deliveries in real time. 5. I am able to select various delivery partners in line with my customers’ demands.
6. Our level of quality in deliveries stays the same, even at peak times such as Christmas.
7. All my deliveries arrive at the agreed time. 8. My customers are able to opt for same-day and on-demand delivery. 9. My customers manage changes in their own deliveries. 10. All my courier services offer a comparable level of service.
RESULTS
0-3 questions answered with ‘No’ Your last-mile delivery is optimal. You provide on- demand, same-day and on-time deliveries, which leaves a good impression of your company with customers.
4-6 questions answered with ‘No’
There is a good foundation for on-demand delivery, but some work still needs to be done to improve your com- pany’s processes in order to be able to offer same-day deliveries to customers.
7-10 questions answered with ‘No’ Your company is insufficiently equipped to cope with the growing demand for on-demand and same-day deliveries. Your company would benefit from a platform such as LuckaBox to ensure optimal last-mile delivery services.
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Yes No
SUPPLY CHAIN MOVEMENT, No.31, Q4 2018
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