F
rieslandCampina processes milk into milk proteins, whey proteins, fats and lactose. The Business Group Ingredients sells these products to the pharmaceutical industry and food manufacturers who use them to make things like specialized nutritional products and supplements for humans and animals. The raw materials are used to produce baby formula, includ- ing under the company’s own label: Friso. They are also found in consumer products such as coffee creamers, bakery products and dairy drinks. The sales offices, research departments and manufacturing facil- ities (in the Netherlands, Germany, the USA, Brazil, Egypt, New Zealand and Asia) are grouped together in clusters: single ingre- dients, baby food, encapsulated ingredients and a joint venture with DFE Pharma.
The four manufacturing directors report directly to Joost Donk- ers. Besides them, his team comprises the director of sales and operations planning, distribution and outsourcing, and the per- formance excellence director. Donkers: “We’ve also grouped together other people who have similar knowledge and expertise, such as HR, finance, purchasing and quality assurance. They report to their own section head, but they also have a reporting line to me. That greatly improves information sharing. I’m not someone who manages at detail level, and I believe strongly in a model based on indirect reports.”
Each of the companies in your business group used to have its own supply chain. Why has that changed? “We discovered that we weren’t the best-in-class. We closed that 10-to-15-year gap in the space of four years by bringing together
PORTRET
Work and travel “I usually take the train because I can work during the journey. I don’t care much for cars. I drive an estate because of the kids: the smallest I could find – a BMW 3-series – for ease of parking in the city. I always have the radio on in the car: news, sport and music stations. I work between 60 and 70 hours a week. Once a quarter I spend a week visiting the factories in Asia and Amer- ica, which I really enjoy. I particularly love the drive out to our factory close to New York.”
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Joost Donkers: “We’re on the cusp of making choices about ground- breaking technologies in an industry which has done things the same way for the past 60 to 100 years.”
Balance “If you’d ask my family, they’re not always impressed with my work-life balance. Julie mainly looks after the children; I do the school run once a month and try to be home in time for dinner as often as possible. The children tend to go to bed quite late, so I get to see them in the evenings. I still make the effort to spend quality time with friends and family, even if I’m tired.”
SUPPLY CHAIN MOVEMENT, No.31, Q4 2018
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