let one shadow block out the light of the many incredible people who make this work matter every day.” An STN EXPO West attendee shared that she used
to work under Mapengo and felt touched by the small notes that Mapengo left for her around the transpor- tation department. The comments included, “You’re amazing,” and “Don’t forget how great you are.” Hollas said that when he took over transportation,
some employees were not on board with his changes. He had to remind hinself that it’s okay to let people go if they are not a good fit for the operation. He echoed a sentiment shared by the other directors of having an open-door policy so that if someone does have an issue, they can have open discussions with him and not fear retribution.
Life-Changing Moments Jon Petz was the featured keynote at STN EXPO West
and also spoke at the Transportation Director Summit. His message at the July 14 keynote highlighted that small, seemingly insignificant moments can have a lasting impact on the people around us. The Top Teams directors shared their pivotal moments they felt shaped
them as the leaders they are today. Gregg Fox said this moment happened to him when a
parent called him to thank a transportation staff member who had noticed that their child was having a difficult morning, and took the time to offer a comforting word and share a smile. “That simple act of kindness went so much further than just performing a job, and by the time the child arrived at school, they were smiling and laughing,” said Fox. “That moment solidified for me that our job is more than just logistics. It’s about the small, human interac- tions that happen on the bus every day. It reinforced the idea that our department is a key part of the community and that the people on our team have a direct impact on a student’s day, and even their life.” Mapengo recalled an instance from her days as a school bus driver. “I had an elementary student spot me with my family at a pinewood derby race. The child came running over, gave me a hug, and proudly told their mom, ‘I want to be a bus driver just like her.’” She said that this moment showed her the power of trust and safety. “I had leaders that made me feel important and that
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