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transportation services for the Tampa-area district. “A lot of the calls we get are general ques- tions. The first day of school, we get 10,000 phone calls. There’s just not enough manpower to answer those.” The program can help “filter


out the noise, get emergencies to staff, and provide better ser- vice to your community when they can get to the answers they need quicker,” she noted. To make sure parents were using the parent app that lets them track their kids on the bus, Orange County held workshops to register families for the ser- vice and promoted it via media before the rollout. “Local TV stations were more than happy to come out and see how it works,” Wen said. Doing away with the need for a pass- word, which could be forgotten,


also helped increase parent participation. Orange County also uses


The average school bus driver age is 59. Some may not be tech savvy. You need time to help them understand how it works, why it works, and get them to use it.


-Bill Wen, Orange County Public Schools in Florida


newer technology to let drivers efficiently log their work in real time, connecting directly to payroll through the same system that syncs the bus with the parent app. Such synergies help foster full engagement from drivers. Initially, the district faced a “rocky rollout” in part because of “the more vocal union members” among drivers raising concerns about the new technology, Wen said. “The average school bus


driver age is 59,” he added. “Some may not be tech savvy. You need time to help them understand how it works, why it works, and get them to use it. It’s understanding how it can help them and ‘what’s in it for me’ as a driver.”


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54 School Transportation News • SEPTEMBER 2026


©2026 Auto-Jet Muffler Corporation


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