WHAT’S NEW?


Frome Carpet and Flooring, who has already benefitted from the service, said: “We’ve been in the trade for over 40 years, and we thought we’d seen everything, but recently we had to refurbish a subfloor which had a coating that we didn’t recognise, likely applied by a builder. It took just a quick video call for F. Ball to advise nothing would bond to it and it would need to be mechanically removed. We were very happy with the diagnosis, which allowed us to progress the project without further delay.”


F. BALL LAUNCHES VIRTUAL SITE VISITS


Flooring professionals using products from F. Ball and Co. Ltd. can now receive on-the-spot site assessments and answers to their questions via video calls.


Using mobile and tablet apps, the company’s technical experts can instantly advise the best course of action for specific flooring projects without delay.


The subfloor preparation products and adhesives manufacturer is offering virtual site visits facilitated by apps including WhatsApp, Facebook Messenger and Zoom. Having arranged


PRECISION, QUALITY AND VALUE WITH FLOORWISE TOOLS


The best-selling Dolphin knife, available in a selection of bright colours, features in a comprehensive tools and accessories collection available from floorwise distributors.


Among a long list of the most popular tools and accessories available from floorwise, the standard Dolphin Knife delivers a high-quality tool that’s relied upon by installers right across the UK.


In a range of colours with blue, black, green, yellow and red; it’s also possible to make sure your knife is always recognised on site. And for fitters looking for that extra-edge, the quick-release blade system of the Dolphin Knife 2000 delivers a well-built precision tool that makes it easier to


08 | Tomorrow’s Retail Floors


a video call with F. Ball’s Technical Service Department, contractors can guide a Technical Service Officer around site and receive expert instruction on the high-performance products needed to achieve the best results.


For questions where a visual brief is not required, F. Ball’s Technical Service Department continue to resolve queries by phone, email and submission form on the F. Ball website, during normal office hours, also helping the flooring trade to meet the highest industry standards while maintaining social distancing requirements.


The option for video calls has been well received by the flooring trade.


Ken Appleby, Managing Director at


keep a super sharp cut. Both knives are supplied in a plastic safety holder.


While picking up your new Dolphin knife, why not try out floorwise brand Sheffield- made steel blades. These high-grade carbon steel blades stay sharper for longer and are available in eight different varieties for the Dolphin Knife, as well as razor and scraper.


Richard Bailey, Managing Director of floorwise, said: “The Dolphin knife is sworn upon by fitters as the only knife for the job. Of course, it’s very much about personal preference and what feels best in hand, but there’s no doubt this is one popular tool. Matched with our great value Sheffield steel blades, it’s a combination that demonstrates the beauty of our tool and accessories line- up; bringing together the world’s best brands and the quality and value of our own-brand products.”


In addition to this virtual service, contractors can still request physical site visits from F. Ball’s regional Technical Representatives, in COVID- secure environments where social distancing can be maintained.


F. Ball Sales Director, Darren Kenyon, said: “Before lockdown, we had already begun to look at how we could further improve our support for the flooring trade. Our Technical Service Department has always been available via ‘traditional’ methods, such as phone calls, but sometimes you just have to be there and see it to be able to answer a question; technology is providing yet another option when our support is needed on-site.”


www.f-ball.co.uk


The floorwise tools and accessories collection includes a comprehensive selection of surface preparation, vinyl, carpet fitting, wood and LVT tools from the world’s top manufacturers, as well as workwear, measuring and storage. Available from floorwise trade counters across the UK and Ireland.


www.floorwise.co.uk www.tomorrowsretailfloors.com


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