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SECURITY


Elevating your voice, demonstrating


your impact If we accept that digital transformation is an organisation- wide priority, then where do FMs fit in? In every organisation there is a risk that day-to-day pressures take a toll on appetite for innovation. Similarly, it is very easy for teams to be siloed and focused on narrow measures of success. This is often compounded in crisis.


However, as Atta, Nazly and Talamo, Cinzia report in their paper, Digital Transformation in Facility Management: “... the facility manager can no longer be considered a mere maintenance or service manager, but must be able to rely on the tools of digitisation… [they] must ride the wave of this digital transformation staying competitive and able to offer innovative cutting-edge FM services.”


www.tomorrowsfm.com


While FMs have been hard at work ensuring the practicalities of clean, socially distanced workplaces now there is an opportunity to champion practical digital implementations that deliver beyond ‘business as usual’. If there are positives to take from the current crisis, it can be for FMs to demonstrate innovation and elevate their influence upon the organisation’s wider strategic objectives.


In times of crisis there is opportunity to shine. Digitising mailrooms and document workflows services is longer just a stop on the way to digital transformation; it is a foundation of operational resilience. Now is the chance for FMs to elevate their voices, demonstrate their impact and become architects of innovation.


www.swisspostsolutions.com/en TOMORROW’S FM | 47


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