What once took 10 minutes now takes seconds. The team intervenes only when a request is unusual, urgent, or sensitive.
A pragmatic 90-day plan Rolling out AI doesn’t need to be a multi-year project. A phased approach delivers results fast:
Weeks 1–2: Map the chaos. Set guardrails, categories, and escalation rules.
Weeks 3–6: Shadow mode: AI classifies, humans verify. Results tracked, errors flagged.
Buyer’s checklist • Clear audit trail and ‘why’ explanations.
• Fine-grained permissions. • Native CAFM/CMMS connectors. • Data-loss prevention.
• Easy rollback without breaking workflows.
• SLA tracking dashboards. • Role-based access control.
www.tomorrowsfm.com
Weeks 7–10: Go live on top 10 use cases: plumbing, cleaning, HVAC, common tickets.
Weeks 11–12: Scale: dashboards, contractor dispatch, more categories.
This staged adoption limits risk, proves quick wins, and builds frontline confidence.
Metrics FM leaders care about
• SLA compliance ↑ • First-response speed ↑ • Average handle time ↓
https://axiomova.com The bigger picture
Hybrid AI is not about tickets; it’s about turning support desks into intelligent hubs that connect:
• Tenant experience (faster, clearer updates).
• Contract management (right trade, right time).
• Compliance (automatic, audit-ready reporting).
• Sustainability (energy/cleaning data captured seamlessly).
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