COVER STORY
SOLID FOUNDATIONS FOR THE COLD
This month, Tomorrow’s FM sat down with Scott Saunders, Technical Services Manager at Watco, to discuss how the company is supporting the facilities management industry and how FMs can keep on top of repairs and maintenance throughout the winter season.
Q: Scott, tell us about yourself and
your role at Watco I joined Watco in 2011 and have been in a technical role for the past fourteen years. I joined the company because I’ve always been passionate about problem-solving and getting my head into technical details. My role has evolved over my time at Watco. Having supported so many different customers over the years, on challenges concerning the full range of a facility’s surfaces, literally from top to bottom, inside and out, I am very well placed to ensure our technical experts have the most comprehensive knowledge to be a true problem-solver.
Q: With fourteen years at the company, you’ll be very qualified to answer our next question! What is it
that Watco offers the FM industry? Watco is the UK’s leading manufacturer and direct supplier of industrial floor coatings and repair products but in terms of what we offer, it’s much more than that.
We partner with our customers before, during and after the maintenance work has been completed, using our experience and technical knowledge to ensure the best solutions for each facility’s unique requirements. Being on hand at each stage is so important because many of our customers are not flooring experts - and so we’re there to provide continual advice and to check-in to ensure all jobs go well.
We have almost 100 years of industry experience, and our team of technical experts work with customers as their problem-solving partner whilst keeping on top of new
22 | TOMORROW’S FM
challenges and trends. This gives us a great opportunity to identify new, specialist products that meet our customers’ needs (e.g. cold cure, fast drying or low VOC formulas). Our in-house chemists then research, develop and formulate products to make them available.
"For years, we’ve recommended FMs to complete structured site inspections and approach maintenance and repair jobs more proactively."
Q: How can facilities managers get support from Watco? Is it best
to call? We know that each year, the FM role is getting busier and more challenging so the last thing we want to do is limit the support available to the sector. From our website, FMs can use the live chat function, request an immediate callback, browse our hub of free resources, generate a new quote or sign up for our newsletter to get advice straight to their inbox. But of course, our team is always ready to help and we’re at the end of the phone line to provide customised advice. The team regularly undergoes training to get hands on with new products or go out to sites to give the most useful advice. We’ve also recently updated our website with a new feature that allows
twitter.com/TomorrowsFM
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60
