DATA/DOCUMENT MANAGEMENT


"For frontline workers, virtual learning environments allow for the delivery of training and development programmes in a more immersive way."


For operations and support functions, digitalising processes gives the ability to reward and recognise frontline colleagues by tracking data-driven performance insights. This ensures they can provide the high levels of service clients expect because people on the frontline are empowered to do so.


Closing the skills gap The skills shortage of frontline workers remains one of the key challenges in the workplace and facilities management sector. If the industry is to indeed address the skills gap, we must create processes to ensure the workplace is supported effectively, and integrate suitable technologies to upskill workers, empower their careers and support their wellbeing.


For frontline workers, virtual learning environments allow for the delivery of training and development programmes in a more immersive way. This is critical in allowing flexibility for off-site training, as research suggests we react to immersive experiences in the same way we would in the real world.


50 | TOMORROW’S FM


More crucially, it can also help to eliminate many of the barriers to education and career development that currently exist, such as English language skills, increasing the potential impact of international talent.


Unlike more traditional learning techniques, immersive learning can be tailored to meet the needs of everyone, ensuring equal opportunities for all and equipping FM organisations to better serve clients.


Connecting the dots Technology has the potential to connect the dots between the frontline workforce, employers, and clients, empowering true change in the industry.


SBFM are setting a blueprint for success when it comes to embedding technology and data into FM service delivery. By combining technology with a commitment to colleague progression through training, development, and access to education, SBFM are transforming the FM space.


www.sb-fm.co.uk twitter.com/TomorrowsFM


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