COVER STORY
A FOUNDATION OF TRUST
Here, YorPower talks about the values that separate it from other companies in the industry and how trust has become the cornerstone of its award-winning service.
Back-up power is a must for businesses in virtually all sectors; any power outage, however momentary, can be disastrous. A back-up power source – a generator or a UPS unit – ensures business owners and managers can maintain optimum output and never worry about letting their customers down. In certain sectors, such as healthcare, constant power can be the difference between life and death. Trust is paramount.
Businesses of all kinds must be able to trust their back- up power provider not only to provide a reliable system – whether that is a diesel generator or an uninterruptible power supply unit – but to deliver a PPM (planned preventative maintenance) package that constantly looks ahead to ensure potential issues are headed off before they happen.
A brief introduction to YorPower YorPower is a group of companies comprising YorPower Projects, which is well known as a manufacturer and exporter of generators; YorPower Maintenance, which can be relied upon for its maintenance expertise in the UK by customers in a diverse range of sectors; YorPower Controls, the controls and automation arm of the group; and YorPower Spares, for the global and UK distribution of spare parts. All are housed in one premises in Sherburn- in-Elmet, Leeds.
The vision statement of the group is: 'Be the most trusted provider of UPS, Generator and Control Panel solutions.' Each individual in all parts of the group is focused on delivering on this statement. The values that sit beneath this are Respect and Integrity, Constant Improvements
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and Profit and Prosperity. As an organisation, YorPower cannot be the most trusted unless every individual is acting as a member of the most trusted organisation. Extensive one-to-one sessions between Group Managing Director Stephen Peal and his staff have ensured everyone is working as one family unified in instilling trust in their customers.
As a result, customers nationwide and internationally have come to depend on their service.
What trust means Trust means going way beyond the basic transaction of supplying machines on time and to budget. YorPower views trust as ensuring its customers never have to even think about their power failing. Their trust in the YorPower team is so implicit, they know that measures have been taken not only to supply the right back- up power hardware but to design a comprehensive preventative maintenance package that replaces parts before they break – not when they reach the end of their lifespan and risk a power outage.
The benefits of this approach are: reduced downtime, as any possible failure will be averted; saving money, as downtime equates to lost money and PPM avoids downtime; improved performance, as cleaner units with newer parts run more efficiently; and increased productivity, because with no power outages work can continue interrupted.
Trust means that customers know they can rely on YorPower to deliver value for money. That comes from the
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