HOTELS & HOSPITALITY
pictograms and descriptions of each task, enabling the cleaner to tick off each job as it is completed. The manager also has instant access to this data so that he or she can tell at a glance whether anything has been missed.
Tork Digital Cleaning Plans can also be an invaluable aid when it comes to daily room checks and turn-down services. The software has a messaging function that enables staff to alert one another when a guest is checking out or temporarily leaving their room, providing a window of opportunity for the cleaner.
“Besides being unsettling and
disconcerting, a hotel cleaner’s job is also hazardous: studies show that injury rates among hotel cleaners is 50% higher than that of other hotel workers.”
Keeping the en-suite bathroom clean is a major part of the hotel cleaner’s job because these rooms often see the heaviest use. The design of the en-suite can make a major difference to the cleaning burden. Dirt will inevitably collect in the grout lines of tiled floors and walls, so the use of larger tiles or a continuous, smooth surface will help to speed up cleaning.
Soap bars create a sticky mess on the sinks while also producing rubbish in the form of paper or foil packaging. And half-used bars of soap tend to be wasted after the guest has checked out, adding to the cleaner’s waste burden.
considerate guests would be a good start. However, their job can also be facilitated with the aid of better products and systems.
High-capacity trolleys with a narrow chassis will enable staff to transport large quantities of refills down narrow corridors, for example. This will avoid the need for repeated trips to the stockroom for extra supplies of soap, paper and single-use toiletries.
Where trolleys are not viable – in outside areas, between guest lodges or in constricted areas, for example – it might be necessary to physically carry boxes of products to guestrooms and washrooms. Here an ergonomically- designed packaging system such as Tork Easy Handling will make life easier. Tork Easy Handling Carry Packs and Carry Boxes have comfortable handles to allow staff to carry two packs at a time, while Tork Carry Boxes fold flat when empty and can be taken to the recycling facility using the integral handles.
When forced to work under strict time pressures it is all too easy for cleaners to overlook a task. The hotel should therefore provide a checklist for each cleaner to ensure that all tasks are completed. A ‘smart’ checklist is even better – for example, Tork Digital Cleaning Plans incorporate
www.tomorrowsfm.com
The use of a non-drip dispenser for liquid soap allows the cleaner to slot a new cartridge into place when the soap inside has been used up. This makes life easier for the cleaner while also eliminating the issues of waste and mess, which is a sustainability advantage. Tork Hair & Body Liquid Soap works well in hotel rooms because it is a shower gel and shampoo combined and is available in a standard size dispenser and a mini version for smaller properties.
When it comes to cleaning larger washrooms for the general use of hotel guests, automatic taps are a good option because they attract fewer fingerprints than manual versions and are therefore easier to clean.
All dispensers should be quick and easy to open, either with a universal key or via a push-button in areas where pilferage and vandalism are not an issue. All Tork Elevation dispenser offer this function.
Sadly, not every hotel cleaner is given the chance to take part in a Housekeeping Olympics-style event to brighten their day and make them feel appreciated. But if all hotels make a few small changes they can still help to improve the working lives of their housekeeping staff. In turn, this will lead to a more motivated and valued workforce – and ultimately, better cleaning results.
www.tork.co.uk TOMORROW’S FM | 57
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