WASHROOM
EVERY DETAIL COUNTS
When it comes to the customer experience of washroom facilities, it is not just about presenting a clean space. Visitors and staff want to feel cared about – that their wellbeing matters to an employer, hospital or venue. As safety standards increasingly now include hand and surface hygiene, how can FMs get their washrooms ready for 2025, asks KCP.
With the pandemic never far from our minds and more recent noise about the ‘Tripledemic’ - the convergence of three illnesses at once- influenza, Covid-19, and respiratory syncytial virus (RSV) – how we dry our hands after washing is rapidly becoming more important.
One key factor often overlooked in the debate over hand- drying methods is how people behave. Despite experts recommending a 60-second drying time when using jet air dryers to ensure thorough drying, studies show that most individuals will only dry their hands for 30 seconds.
This reality is made worse during peak washroom traffic when people will rush the handwashing process or even abandon it altogether, increasing the risk of cross-contamination. This is where single-use paper towels emerge as champions in the battle against time and hygiene.
When faced with a choice of drying methods, 90% of people chose paper towels over jet air dryers in the washroom. Here’s why people want to see paper towels in the washroom:
Reduced queuing: Paper towels speed up the hand-drying process, reducing congestion and ensuring a smoother flow of washroom traffic. By reducing queues, facilities can make better use of space and allocate staff resources more effectively.
Decreased noise pollution: Selecting paper towels over jet air dryers offers a quieter and less disruptive solution. Jet air dryers typically produce noise levels around 85
52 | TOMORROW’S FM
dB, comparable to city traffic or a food blender. Opting for paper towels can help facilities reduce the negative impact of noisy hand dryers, creating a more positive washroom experience that prioritises user well-being without compromising efficiency.
Cross-contamination: Maintaining washroom hygiene is crucial for customer well-being. Choosing single-use paper towels over jet air dryers is key in achieving this as studies show jet air dryers disperse significantly more germ particles into the air compared to single-use paper towels.
Paper towels effectively remove bacteria and moisture, reducing illness transmission risk. Proper hand drying with paper towels can eliminate up to 77% of bacteria remaining on the hands after washing.
Maintenance simplicity: In facilities management, simplicity often equals efficiency. Paper towels offer a straightforward solution that minimises the complexities associated with maintaining jet air dryers.
Touchless tech elevates paper
towel hygiene With the advance of touchless technology, hand towel dispensing can bring the extra efficiency and hygiene demanded today for the washroom experience. Using paper towels enables facility managers to streamline maintenance efforts, decrease operational costs and ensure a hassle-free washroom experience.
Covid-19 changed the way we all think about hygiene. Suddenly, people became more conscious than ever about
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