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WHAT’S NEW?


PUSH ASIDE ‘BRING YOUR OWN DEVICE’ IN HOME CARE SECTOR,


SAYS YOUR COMMS GROUP For many domiciliary care providers, the home care soſtware market is an untapped resource. Some experts say that the market is undervalued despite recent advancement in the soſtware available. Jane Townson, CEO of the United Kingdom Homecare Association, predicts that only around 30% of home care companies use apps to support digital care records. Simply having the soſtware available clearly isn’t enough to spur much of the sector into reaping its benefits. But there is a way to encourage more of the sector to see what is on offer to them, and that lies in providing them with company supplied devices.


It’s natural for a home care company to feel anxious about moving all operations, from care records to shiſt management, to soſtware-based applications if they have a Bring Your Own Device (BYOD) policy. Chances are a home carer takes their device with them everywhere they go, whether they are working or not, putting the device’s data at risk of being accessed for malicious reasons. That risk is only heightened given that the device is used for the carer’s own personal use, and that other apps could interfere with work-related apps. The company is unlikely to have the ability to control the device or the soſtware. Keeping data secure lies in the hands of the carer – a GDPR noncompliance risk.


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By providing staff with their own devices, home care companies have the control measures they need, and with it added peace of mind. Mobile device management (MDM) enables particularly tight security measures such as screen locks and encrypted data. Not only that, it allows for remote management so that if the device is stolen, the user can be blocked from accessing the data. Opting for company supplied devices also ensures that technology is kept up to date with the latest soſtware upgrades, which not only protect data but keep the devices running reliably and efficiently.


Using the services of a telecoms company, home care companies can do more than enjoy the benefits of greater security and control over sensitive data. Devices supplied to carers can be pre-loaded with apps for them to use. Only reputable soſtware will be on the devices, meaning that carers will be supported by apps that have been tried and tested in the home care sector and are industry recommended.


Clearly, it’s a no-brainer for home care companies to make use of the soſtware available to them, whether it’s record management, rota soſtware, or health apps. But the growth in home care soſtware simply hasn’t been followed by significant interest in the sector. That could change as more domiciliary care providers embrace a strategy where they provide carers with devices. Technology can make the role of a home carer so much easier, and when it’s underpinned by a well- managed telecoms strategy, the security risks are low and the productivity levels become higher.


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