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CARE SHOW 2015 PREVIEW Exhibitor Spotlight Ezitracker

Independent Care Providers turn to Ezitracker to provide electronic proof of service. Find out more at stand S175.

Over 6,000 Independent Care Providers (ICPs) now operate in the UK, providing a range of social and domiciliary care. Much of this work is commissioned by local authorities (LAs) and, as “paymasters”, it comes as no surprise that an ever growing number require some form of electronic verification of service provision. Typically, LAs now make it a condition of contract and usually a part of the pre-qualifying tender criteria.

“By knowing the real- time whereabouts of staff, ICPs can be made aware of missed or late visits, or visits that do not meet the specified duration.”

One of the pioneers of electronic verification of service provision in the home care sector is Ezitracker, who first introduced systems for monitoring remote workers as far back as 1998. Commenting on the trend among LAs to insist on this kind of verification, Ezitracker’s Head of Homecare, Richard Bedford, said: “Local authorities have now had to live with several years of severe budget constraints, the consequences being they have had to get serious about saving money, scrutinising all areas of expenditure and demanding value from contracted out services.

“With an ever-increasing proportion of domiciliary care being contracted to independent home care providers, quite rightly LAs now place greater

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“We estimate that at least 50% of all publicly funded care is now monitored electronically.”

emphasis on electronic proof for service delivery and we estimate that at least 50% of all publicly funded care is now monitored electronically.

“We specifically developed our Ezitracker service to meet this need and, by using the best technology available for this type of monitoring of remote staff, it helps LAs save money and deliver a better service. Other benefits include alerting management to any service breakdown whilst safeguarding care workers.”

The Ezitracker service uses the telephone network and data capture technology to provide real-time information on the whereabouts of social care workers, enabling management to fully and effectively monitor remote staff, including those employed by independent home care providers.

“Of course ICPs may resent having to adopt one of the proprietary systems for electronic proof of service delivery, especially as LAs may in the future resist any call to contribute to the cost,” said Mr Bedford. “Yet the thousands of ICPs that have now adapted such systems soon appreciate the benefits. By knowing the real- time whereabouts of all their staff they can be made aware of missed or late visits, or visits that do not meet the specified duration.

“By taking steps to overcome such service breakdown they enhance their relationships with funding authorities. And in showing that they already have electronic proof of service delivery in place they are also better placed to win new work.”

To find out more about Ezitracker, visit stand S175 at the Care Show.

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