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The Care Quality Commission (CQC) has published information for the public to help people make appropriate decisions on the use of hidden cameras to monitor someone’s care.

The regulator has put together the guide to make families, carers and those who use health and adult social care services aware of the issues around using recording equipment – whether openly or in secret.

Commenting on the leaflet, CQC's Chief Inspector of Adult Social Care, Andrea Sutcliffe, said: “For more than a year we have been talking to people who use services, their families and carers as well as providers about this hugely controversial subject. They told us that information from the regulator would be helpful.

“I hope that this information helps the public to make the right decisions for them. But what I want more than anything is for services to always provide care that meets the standards we all expect so that the public can have confidence.”

CQC published information aimed at care providers in December 2014. This set out the responsible steps providers should take when considering or already using open or hidden surveillance.


The provider of the Wirral based Mother Redcaps Care Home has been ordered to pay £90,000 in fines and costs relating to breaches of the Health and Social Care Act 2008.

Mother Redcaps Care Home Limited was found guilty on two charges at Wirral Magistrates’ Court: failing to make arrangements for the recording, handling, safekeeping, safe administration and disposal of medicines, and failing to ensure the appointment of a registered manager in compliance with the condition on the certificate of registration.

The company, which manages the 51- bed Mother Redcaps Care Home, Lincoln Drive, Wallasey, had previously pleaded not guilty to the charges brought by the Care Quality Commission.

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On inspection in October 2014, CQC found the home was failing to treat people with respect, meet people’s needs, keep people safe and effectively manage the home. However, the home was inspected in January 2015 and was found to be compliant with an earlier warning.

The charges relate to evidence found by CQC inspectors during unannounced inspections between April 2011 and April 2013.

The court heard that the home had failed to heed the advice and guidance from a CQC Pharmacy Inspector on numerous occasions and after it was served two Warning Notices.

Following a hearing which lasted nine days, the company was found guilty

and fined £20,000 on each charge. They have also been ordered to pay the Commission's costs of over £50,000.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said: “We have continued to monitor the home along with our partners from Wirral Borough Council and we now have some confidence in the new Registered Manager. We hope these improvements can be sustained.

“We will continue to monitor this care home and will return unannounced in the near future to check that the required improvements have been made. We will not hesitate to take further action if that is required to protect the interests of the people who live there.”

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