11:00 – 11:30 Chartered Practitioners in Environmental Cleaning – Official Launch
Gary Fage, Master of The Worshipful Company of Environmental Cleaners
The Worshipful Company of Environmental Cleaners has established a Register of Chartered Practitioners in Environmental Cleaning for the public interest. The register is open to all professionals operating within the environmental cleaning industries. Its objective is to recognise and maintain the high standards demonstrated by individual practitioners within the industry. Through the register and its programme of continuous professional development, the industry will be better recognised for its professionalism and career development opportunities. This presentation is the official launch of this valuable scheme.
11:30 – 12:00 Technology matters – employing new technology to deliver a modern cleaning service
Dominic Ponniah, CEO and Co-Founder of Cleanology
The cleaning industry has slowly been moving towards technology-led solutions for some
time, but it’s only in recent years it has become a key differentiator between companies. COVID-19 has, and will continue to accelerate the trend towards tech innovation in a way the industry probably didn’t think was possible a few years ago. This presentation will take a look at an industry that now uses robotics which cost as much as luxury cars, IT solutions on a par with any other industry and smart sensor technology which will help facilities professionals manage workplaces in a new post-COVID era.
12:00 – 12:30 Training Opportunities – apprenticeships and funding
Delia Cannings, Director of Environmental Excellence Training Development Ltd
This presentation will include a review of the current needs of the cleaning industry with a focus on the lessons learned during the pandemic, and will provide recognition of the contribution cleaning teams across the world made as we battled to recover.
The presentation will also take an insightful look inside the work of the apprenticeship trailblazer group and what success might look like. It will provide an overview and opportunity to look at recent professional developments including grant opportunities for apprenticeship-funded programmes and tailored educational provision. Finally, the presentation will look at the importance of support mechanisms and how the cleaning industry is working more closely with government.
12:30 – 13:00 Infection control in the workplace
Lorraine Davis, Director of Cleaning Services at Mitie
Post-COVID-19, employers are very aware of the requirement to reassure their staff that the office/workplace is a safe place to return to. This presentation offers a ‘non-healthcare’ guide to infection control. It will cover
62 | THE CLEANING SHOW 2021
all the measures that should be taken to ensure cleaning practices do not increase the risk of cross infection. There are simple changes that can be made in cleaning practices/ methodologies that will demonstrate to your clients that you not only understand, but can evidence the good governance of infection control and are delivering a safe and hygienic working environment.
THURSDAY 4 NOVEMBER 2021
10:30 – 11:00 Training and delivery styles for cleaning service providers
Michelle Iland, Marketing & Events Manager for the British Institute of
Cleaning Science (BICSc) Neil Spencer-Cook, COO of BICSc
This presentation will cover the importance of training and look at the delivery methods that are available within the sector. Commercial cleaning providers will benefit from a holistic look at the various training options and their benefits – a real insight into what style of training could work best for your organisation.
Some questions that will be answered include: whether you’re an in-house provider or you’ve outsourced your training, is there a better option? Does your current training structure work for you and your team? Is your team motivated?
11:00 – 11:30 Buyer beware: the rise of unscrupulous traders… and how to spot them
Lorcan Mekitarian, Chair of the Cleaning and Hygiene Services Association (CHSA)
Demand for cleaning and hygiene products, including hand sanitisers, gloves, soft tissue, and aprons soared during the coronavirus pandemic. The unscrupulous have made the most of the opportunity. They created businesses overnight, claiming expertise, knowledge and product excellence. It’s not acceptable under normal circumstances; in the context of the pandemic, these claims put people at risk.
The challenge for buyers is to differentiate between the unscrupulous but apparently credible companies and those trading ethically. Lorcan will use examples of unscrupulous behaviour to help buyers understand the challenges and learn the questions they need to ask to make sure they get products that are fit for purpose.
11:30 – 12:00 The new age of cyber risk – exposures in the real world
CFC Insurance
In this presentation, specialist insurance provider CFC will explore the latest in emerging trends in the cyber threat landscape, why small businesses are vulnerable to these threats, and best practices to implement as a business to avoid becoming the next victim of a ransomware attack.
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