Contents 24
Cover Story
Automatic for the People In ICE’s view, robotics and automation will
absolutely play a major role in the future of cleaning.
Retail & Daytime Cleaning
36 38 40
Regular
26 28
I’m too sexy for this job Paul Thrupp reflects on how the British Cleaning
Council looks to promote the role of the individual throughout the sector.
Secret shopper comes clean Denis Rawlins MD, James White, reveals six
common cleaning pitfalls after a mystery shopping tour.
30 34 6
54
Is waste eating your profit? James Lee from Cromwell Polythene says plastic
packaging can enable facilities to be more resourceful. Feature
Getting a handle on things Robert Scott helps the Youth Hostels Association
transform its cleaning regime. Newsflash
What’s New Your essential industry news, including all the latest
appointments, contract wins and exciting company announcements and product launches. This month there’s a change at the top for Diversey, the Cleaning Show 2019 gets bigger, and Christeyns acquires Clover.
Editor's Pick
Waste not, want not Grundon Waste Management show us that there
are many benefits to a partnership approach to waste management.
www.tomorrowscleaning.com
50 56 58 60
Pooling our resources British Cleaning Council members give their views
on tackling litter, waste and refuse.
No waste of space Method Recycling explores why recycling matters,
and how you can implement an effective recycling initiative.
Meeting the challenge IPC Group takes on the mission of preventing
energy and chemical wastage.
Take the power back Gareth Jones from Indaver discusses how cleaning companies can benefit from ‘Waste to Energy’ plants.
46
Retail cleaning for a new age With shopping centres having to ‘up their game’ to
entice customers, Essity’s Stuart Hands asks: how does this affect the cleaning challenge?
Enhancing customer experience Jan Hein Hemke, MD of Facilicom UK, argues that
cleaning service providers must be more strategic in their offering to retail centres.
Service with a shine How has TC Facilities Management contributed to improving customer experience? Fiona Ellingham explains.
42 44
Retail therapy Here, Diversey talks to us about the growing
importance of daytime cleaning in retail environments. Robotics & Scrubber Dryers
Artificially enhanced Diversey discuss the improvements in the second
generation of robotic cleaners.
Expert Scrubber Dryer Tips and Tricks Nilfisk’s John Brill gives us some invaluable advice
for getting the best results with your scrubber dryer where it counts.
Waste Management
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