The impact of Whole-Workforce training and the development of Knowledge Networks is emerging as the way to create effective and demonstrable standards. Why Whole-Workforce training?


There is no doubt the cleaning industry has experienced a huge amount of change over the past few years, with both Brexit and COVID having a significant impact broadly and certainly in driving the demand for the demonstrability of quality cleaning and training standards. It’s becoming more and more important and is fast becoming a key topic for businesses and service user discussions. Talking to UhUb however, their thinking is that through stressful times comes new thinking, invention, and adoption.


Setting standards is a decision about how we want to do things and can be subjective. In the past they have often been decided upon, and disseminated, by a small group of people or an organisation. These individuals or groups may have a very specific view of how things have always been done and therefore, how things should be done in the future. Why change what has always seemed to work, right?


The issue there is the world HAS changed, and along with it client and service user expectations on skills, knowledge, and evidence. Historically there has also been very little monitoring of standards, meaning once published there is no real-time knowledge of how they are received, perceived, or progressing.


UhUb believes laying out and publishing a set of skills standards is one thing, a good thing, but making sure they are adopted and deployed ‘as standard’ is very different. To go further, demonstrating those skills and standards is different again and most published standards have failed to gain traction across the sector effectively. They may be ‘known’, they may be spoken about, but are they delivered every day across the sector?


However, what’s clear from talking to UhUb is that in some parts of the sector there is a different way emerging. Within forward-thinking businesses that understand the need for training for all, the need to demonstrate it as well as working beyond business borders and throughout the whole supply chain, a new approach is being taken. This is being led by UhUb’s community and facilitated by the rapid development of UhUb itself to match needs and creative approaches.


To ensure standards are created and maintained across the sector, this emerging thinking suggests that it is most effective to approach it ‘business by business’ and an adoption of Whole-Workforce training is at the heart of that movement.


32 | FEATURE twitter.com/TomoCleaning


It’s quite simple really: Whole-Workforce training is the only way to ensure everyone across the business receives the same level of training and has the same skills, including the ability to create personal training plans for any role in a company. This is how, within the UhUb Community, standards in knowledge, productivity, abilities, protection, and information can and are being created. When supported by data, Whole-Workforce training can step change the quality of cleaning standards. Put simply, if it’s demonstrable then it happened.


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