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Washrooms in transit


As we anticipate our summer holidays, Essity’s Stuart Hands looks at ways of equipping the washrooms of airports, stations and other transit terminals to ensure a swift throughput of travellers – while also easing the cleaner’s burden.


Crowds are already starting to gather at airports, stations and ferry terminals as the summer holiday exodus begins. And these places will be busier than ever when the schools break up and families seek a change of scenery or a chance to soak up some overseas sunshine.


Excitement and anticipation levels run high at transport hubs where people prepare to transit from one place to another. But airports and stations can also be stressful places, particularly when travellers are running late but still need to queue for the check-in desk, the ticket barrier, security channel, passport control, food and drink outlets – and the toilets.


Most passengers like to freshen up before and after their journey which means transport washrooms are crammed to capacity during the summer. But since time is of the essence when travelling, every attempt should be made to shorten the queues where possible.


It is also important to ensure high levels of customer satisfaction at transport hubs, which are businesses like any other. If travellers are unhappy with the service they receive they are likely to vote with their feet and choose a more congenial starting point for their next journey.


42 | SPECIALIST CLEANING


"Some airport washrooms are beginning to incorporate quirky features in a bid to surprise and amuse their customers."


The good news is that many transport hubs are already doing their best to enhance the customer’s washroom experience. In 2016, Gatwick became the first airport to win the British Toilet Association’s Overall Loo of the Year Award for ‘exceptional levels of cleanliness’. Gatwick received Platinum Awards for each of its 13 entries in the contest.


Last year Brisbane Airport also earned itself an accolade in the form of the 2018 International Toilet Tourism Award


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