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10 Questions with... Lilia Lamberto


Each month we ask a cleaning industry professional the Tomorrow’s Cleaning 10 Questions. This month, we chatted to Lilia Lamberto, HR Director at Principle Cleaning Services.


1 2


WHAT WAS YOUR FIRST JOB? My first real job was as a commercial executive for


Principle Cleaning Services. I basically mobilised contracts and that was how I was introduced to HR.


HOW DID YOU GET INTO THE CLEANING INDUSTRY?


I covered some cleaning positions during university holidays for Principle and got to know the company then. I took a year out after university and when I came back to London, I took a temporary role in telesales for the company while I was looking for work and ended up staying.


3 4


WHICH THREE WORDS DESCRIBE YOUR PERSONALITY?


Friendly, stubborn and resourceful.


IF YOU COULD VISIT ONE PLACE IN THE WORLD, WHERE WOULD YOU GO AND WHY?


Petra in Jordan – I want to see the pink sandstone cliffs.


selling what we do, particularly to younger people and be able to demonstrate the different career paths available.


6 7


IF AN INTERN WERE TO START TOMORROW, WHAT ADVICE WOULD YOU GIVE THEM?


Keep an open mind. It's perfectly normal not to know exactly what you want to do in the future and to change your mind a few times along the way. Spend time in every department and clean some toilets to learn the real value of our staff.


IF YOU WON THE LOTTERY TOMORROW, HOW WOULD YOU SPEND YOUR FORTUNE?


I would wait for my daughter to finish school but then travel for a while. I can’t imagine not working for too long, so I’d have to do something that I felt was worthwhile with my time. I’d like to work or volunteer for a women’s charity focusing on victims of abuse.


8 9


IF YOU COULD HOST A DINNER PARTY AND INVITE ANY PEOPLE, DEAD OR ALIVE, WHO WOULD THEY


BE AND WHY? Jacinda Arden, Barack Obama and James Corden – and after dinner we could do a bit of karaoke.


WHAT, DO YOU THINK, IS THE FUTURE OF THE CLEANING INDUSTRY?


COVID-19 has shown us the importance and value of our industry. I’m positive that it will become more visual and scientific. Hopefully, this will make it more attractive and more full time opportunities will be created.


Paul Thrupp, BCC Chairman and Director for Retail Destinations at OCS Group, asks:


10 5


HOW WOULD YOU IMPROVE THE CLEANING INDUSTRY?


That’s a difficult question, I think the industry has always had a stigma attached to it and as a result not many people choose it as a career. We need to be better at


80 | 10 QUESTIONS


WHAT DO YOU THINK IS THE BEST INNOVATION IN THE CLEANING INDUSTRY


OVER THE LAST 12 MONTHS? The real winners are the innovations led by technology. From those introduced by Principle, the gathering of data such as sensors in washrooms has allowed us to use labour smartly and efficiently, and made it more interesting for the teams too. It becomes more than following a standard job specification and cleaning a washroom four times per day regardless of use.


www.principlecleaning.com twitter.com/TomoCleaning


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