TODAY’S REALITIES – TOMORROW’S OPPORTUNITIES
While dealing with today’s damage is challenging enough, what problems lie ahead for the damage management industry? Here, the British Damage Management Association (BDMA) discusses what can be learnt about today and tomorrow at their November Conference.
Advances in technology, new building materials, resilient restoration processes, climate change and the will to improve the way we respond to flooding, are all likely to shape the direction of the damage management industry over the next few years.
This year’s BDMA Conference and Exhibition has the changing industry landscape very much in mind, with a significant focus on the industry of the future alongside the realities of property recovery and restoration today.
At a time when extreme weather events are predicted to become more
44 | DAMAGE MANAGEMENT
frequent and efforts are focused on finding increasingly effective solutions, collaboration between sectors also continues to be a key objective in developing better understanding of the issues that face our own and other industries.
TODAY’S REALITIES The focus on day one of the conference will be on what damage management entails right now and the wide number of roles in the claims process that have an impact on the delivery of property recovery and restoration.
Looking at the industry as it is today, the programme will examine the claims timeline from end to end. In addition to the role of damage management and wider insurance personnel on the ground, it will explore the role of procurement, underwriting, call centres and other key elements involved in the process.
The knowledge and experience of professional cleaning practitioners, for example, contributes significantly to delivering a satisfactory outcome for both commercial and household property claims. They are often the
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