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HOW TO PROMOTE STAFF INTERNALLY


WITHOUT THE DRAMA


Morna Metzger of Metzger Search & Selection offers insights on how to smooth the path to staff promotion within the company by enabling a staff welfare programme.


In the cleaning industry, specifically in larger, more established organisations, there are those employees who have trained for a certain manual role, and over time developed other skills. This may be through study, observation or experience. In this way, they may acquire valuable people skills or become more adept at analysis and problem solving, making them prime candidates for a move into a management role.


Astute employers will detect the change and the skill evolution in their employee and help to develop their career further within the organisation, for example by sponsoring them to complete a further education qualification.


24 | FEATURE


For the employee, the change involved in moving from a manual role to a managerial one can be challenging as they learn about a different working culture. For their colleagues who are not making this transition, the reactions can vary from positive to negative. If senior management is considering this kind of internal promotion, the question arises as to how they manage the transition as smoothly as possible, both administratively and culturally.


COMMUNICATION


AND CHANGE A tricky issue at this point is usually the extent to which the employee should be asked to maintain confidentiality about


the promotion offer as far as workmates are concerned. Workplace gossip does occur and makes it virtually impossible to keep anything secret for very long, but it should be possible to maintain confidentiality about the actual terms of offers made and accepted.


The traditional position from the employer’s point of view would be that confidentiality is important to discourage the opening of the floodgates. Other employees may expect benefits by similar means, whatever their ability or potential. This expectation presents with it a delicate balancing act of exercising fair means of satisfying the workforce, maintaining good internal relationships and cultivating a positive external image.


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