TO THE CHALLENGE
er, explains how Altro has embraced new ways of working and tailored ing demands of an industry needing to work smart.
adapting our guidance depending on who we’re talking to – whether it is someone with decades of industry experience, or someone new to this, it’s important to gauge what the customer needs to know and help them accordingly.
And priorities have changed – whereas cost was often a major driver, in this situation it’s far more about function – what will be watertight, cleanable, secure but removable. Lots of people may not have used adhesive-free flooring before for example, but now they are finding it ticks all the boxes for what they need now.
Q A
What do you think the industry might learn from this for the future?
Though not by choice of course, this situation has given us an opportunity to put into action some of the working
practices the business has been looking at for a while. Our Tech Services team cover so many miles on site visits every year – that’s a lot of time, a lot of fuel. By experiencing remote working we are seeing first-hand how virtual visits work, and our team and many customers are now more confident relying on technology in this way. Looking to the future, virtual visits could have a valuable role to play for all concerned, in the right circumstances and alongside traditional site visits.
And I think we have strengthened a lot of relationships – working with people we may not have worked with before, needing to be adaptable and innovative and share experiences at all levels. Responding to challenges in these unprecedented times has called for true teamwork more than ever.
And for those people who are less busy than usual, whilst there is of course uncertainty, there’s also opportunity to take stock, and to develop skills and knowledge.
Q A
What training resources are available for contractors to access at the moment?
Our physical training schools have had to close for now, but we’ve worked to get even more materials online and
are open to any suggestions for anything that people would find useful. We have detailed installation guidance and technical guides on our website. We’ve been adding lots of video content too so you can see up close how everything works. Our technical blogs cover some of the most common queries that come our way, and we’re adapting how we offer CPDs, including a webinar of our Reducing the Risk of Slipping CPD. All of those are accessible via the Support section of our website, plus there’s a lot of technical content on our social media channels too. We are able to run some training courses remotely as well, so get in touch to find out how we can help.
www.altro.co.uk twitter.com/TContractFloors EDITOR'S PICK | 19
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