STEPPING UP T
Adam Buxey, Altro’s new Technical Services Manage its support to meet the ever-evolvi
Q A
What does an average day in Technical Services look like?
Our work is so varied, so there’s not an average. There is a lot of reactive work – our team is highly experienced,
experts in the products and all their applications, so we are on hand to help with technical installation queries, maintenance questions and if anything doesn’t go quite to plan, we’re working with installers and main contractors to find solutions. But a lot of our work is proactive – we use all that product knowledge and industry experience to feed into new product development, we work closely with Altro’s specification managers in the field. And we support Altro’s Training Schools too, for floors and for walls - a really important resource for installers.
Q A
How have things changed in the current climate?
Well, it’s certainly been a challenge, but one that we’ve risen to. It’s been very important to us to keep providing
the support that people expect from Altro. So, we’re still offering all that we were before, but we’ve adapted our ways of working to be able to deliver that safely. Across the business we turned to remote working solutions straight away – we use Microsoft Teams, which allows us to do virtual site visits via video call for example. We have also introduced an out-of-hours hotline, taking technical calls until 9pm on all aspects of flooring and walling – and not just Altro products. Everyone is working in new ways, and we’ve adapted to provide service where it’s needed.
Q A
Have the types of technical enquiries changed?
Whilst in some areas the volume of calls has clearly dropped, in other sectors there’s a spike in demand –
we’ve offered a lot of technical support around temporary and quick turnaround medical facilities, providing solutions for unusual situations. Lots of enquiries about installing vinyl flooring over different subfloors, temporary flooring to protect sports hall floors, and even how to install over deep pile luxury carpet in hotels. Our team here provide technical support for Altro globally, so we’ve been involved in some large-scale projects in the US and Canada, and in Spain too. There’s so much knowledge to be shared across the countries.
Alongside the traditional flooring contractors, we’ve had enquiries from military personnel involved in construction of temporary medical facilities, and also from architects who are interested in the solutions being offered to gain understanding for future projects and developments. We are
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