FEATURE
“The significant investment in
many new office buildings means
cleaning has become more important in showcasing an
organisation’s unique corporate style.”
TRAINING Training is key in relation to the previous points. Cleaning teams should be very familiar with the building, from where the senior executives are based to how meeting rooms should be left. As well as being fully trained in standard cleaning and health and safety procedures, they should also have the training needed to care for any specialised and unusual surfaces and fixtures or expensive office equipment in the building.
OPERATING EFFICIENCIES Technology is enabling greater operational efficiencies and enhancing service delivery, through safer and more efficient management of people and resources. On a practical level, machines are quieter and lighter, and battery life has increased significantly. In addition, machinery with inbuilt telematics now generates data which can pre-empt when a machine needs replacing, thus reducing downtime.
Taking it to the next level, we can now make smart use of data generated by a client’s technology systems installed in the building to manage other facility services, like cleaning provision, more effectively. For
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example, surveillance data can be used to identify usage patterns in the building and enable cleaning operatives to prioritise areas with high use, rather than spending equal time in every location. Developments such as these enable the provider to become more proactive in the service they provide to their clients.
“A quality service provider will first make it their business to understand
the company culture and recognise the client’s
specific challenges and priorities.”
COMMITMENT TO
SUSTAINABILITY With the growing importance placed on sustainability, service providers have a key role to play in bringing clients’ environmental policies to life. A simple starting point is to ensure that staff are briefed on the client’s policies, so
they can act as eyes and ears, either notifying the client of any energy wastage or actually taking action themselves. This can be anything from putting unattended screens into sleep mode to turning off air conditioning. In addition, the provider should be completely up-to-speed with the latest developments in planet-friendly cleaning materials such as powder- based or concentrated cleaning agents which are lighter (until hydrated by adding water) and so use less energy for transport, and less packaging.
BUILDING A STRONG
RELATIONSHIP Regular service reviews provide a platform for discussing ongoing improvements and new innovations, as well as for building better communication between client and provider. The organisation’s facilities manager usually has three key requirements – high standards, value for money and service innovation. Service providers must offer an exceptional service, measured transparently and underpinned by these three elements in order to build client confidence, and ultimately build their business.
www.grosvenorservices.com Tomorrow’s Cleaning August 2016 | 37
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