FEATURE
WORKING SMARTER
Continuous improvement and innovation are the key to professional office cleaning services says Joe Walsh, Commercial Director at Grosvenor Services.
The world of work is changing rapidly, with new ways of operating and high expectations to match. Large commercial organisations may have multiple operations on one site, from vibrant office spaces with sparkling flooring to complex manufacturing facilities. Some modern offices are like mini towns, featuring shops, restaurants and gyms, doctors and dentist facilities and even concierge desks where employees can book their next holiday. Headquarters are often designed as showcase buildings featuring a host of impressive and unusual design features and five-star standards. All are now using more of the office space than ever before.
The significant investment in many new office buildings means cleaning has become more important in showcasing an organisation’s unique corporate style. Recognising that perfect presentation and superb cleaning standards are essential, businesses typically outsource
36 | Tomorrow’s Cleaning August 2016
cleaning to an external specialist to gain from their expertise and innovative methods and processes. The service provider may also provide a range of complementary FM services such as security, mailroom management, temporary reception cover, and internal and external landscaping, with the client benefiting from further synergies as well a single point of contact and simpler invoicing.
A CULTURAL FIT A quality service provider will first make it their business to understand the company culture and recognise the client’s specific challenges and priorities. This starts with an understanding of expectations on standards and requirements. But it also encompasses other elements like knowing when the organisation has its busiest periods, key events when large numbers are gathered together, or seasonal trends. This enables the service provider to proactively
structure shifts accordingly and ensure greater flexibility.
Selecting the right personnel is also key. A bubbly and helpful cleaning operative may be exactly the right fit for the retail or leisure sector but in an office building, the emphasis is more likely to be on being seen but not heard. As the average working day lengthens, cleaning teams will tend to be onsite while staff are still working. They need to be able to operate without disturbing anyone, applying judgement as to when to turn on a machine or when to leave a meeting room undisturbed. At the same time, they must be savvy enough to respond appropriately if asked a question by a member of staff. Janitors need to be responsive and present at all times, cleaning and replenishing tea stations, keeping meeting rooms and washrooms pristine and responding to accidents, so that the client never experiences complaints from staff.
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