today. Tony started out as a salesman for a forklift company but when the opportunity arose for him to buy some used forklift trucks he decided it was time to branch off and venture out on his own. Based in Maidstone, Kent and very close to the M25, the site
G
is easily accessible locally and has great links nationwide. The site includes a generous sized showroom and office block with an adjacent workshop that is fully equipped with a team of engineers. The workshop is used to carry out PDIs and to prep machines ready for hire but is also used to service machines and carry out repairs. Attached to the workshop is a parts store. Glosrose have a team of mobile engineers to support machines on-site and can either order parts for collection or to be shipped out to the mobile engineers or customer sites as required. Glosrose have a wealth of experience in the mechanical
handling and construction equipment industry and are proud of their outstanding reputation for sales, hire and service. Their construction equipment division is able to provide: sales, service, parts and contract rental services. With a team of 25 engineers supported by a team of three service coordinators, Glosrose customers can be confident of a quick response and regular servicing. They have a large contract rental fleet and receive a high number of renewals which is testament to the service they provide. The relationship with Volvo began in 1988 when Glosrose
won a major contract with Kemsley Mill, Sittingboune. The mill needed forklifts to move around paper stock and paper rolls. Volvo L120 loading shovels were introduced into the recycling area of Kemsley Mill to help with waste management as part of a contract rental agreement through Glosrose. Glosrose officially became a Volvo utility equipment dealer in
2012. In that time they have built up a positive relationship with various members of Volvo staff and regard the machines as reliable, quality products. Russ comments: “We have a great relationship with Volvo which is really important for being able to best serve our customers.” With a reputation built on partnerships and relationships
Glosrose fully understand the need for flexibility, quality service and having the right mix of equipment. Being able to make local decisions, Glosrose are able to tailor their services to each individual customer’s unique requirements. Backed up with an experienced team that have a willingness to understand customers’ needs ensures they provide a reliable local service. The team value both new and existing customers and are always looking to improve interactions with customers to increase awareness and to better understand customer’s requirements.
losrose first started life trading out of founder, Tony Butcher’s, garage which is situated just a stone’s throw away from the Old Mill Farm site they currently occupy
Meet the team:
Tony Butcher Chairman and Founder
Tony believes that a strong family environment has been the key to their success. Tony comments; “The team works hard together and has maintained family values all the way.”
Jake Butcher CEO
Jake comments: “Business is built on partnerships and relationships. We are able to make decisions locally, tailored to our customer’s requirements. We understand the need for flexibility, quality service and the right mix of equipment. We have a willingness to understand, backed up with a good local service and experienced staff.”
Russ Butcher Managing Director
Russ’ commitment and vision is to always provide good customer service. Russ comments: “We are always looking to improve interaction with our customers to increase awareness and better understand our customers needs. Our customers trust Glosrose to do the best for them and we do that, always. We have a very good reputation for customer support which stands us apart from our competitors.”
Gary Evans Sales Manager for construction equipment.
“We have a great relationship with Volvo which is really important for being able to best serve our customers…
…We can call on Volvo for support at any time and the team looking after us at Horsham are fantastic.”
Gary joined Glosrose in Oct 2012 when they became a Volvo dealer and since then has worked to build strong relationships with new and prospective customers of construction equipment. Gary comments: “We can call on Volvo for support at any time and the team looking after us at Horsham are fantastic. This allows us to fully support any customer of Volvo compact excavators and build on our reputation for customer support”
Tracey Miles Tracey supports the team with the production of quotations and looks after machine warranties.
THE VOICE MAGAZINE No29 2017 19
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