INSTRUMENTATION • ELECTRONICSSECTION TITLE
to perform message level diagnostics and interpret oscilloscope images. Inexperienced technicians can spend precious hours on this stage and still end up calling out a support engineer.
STEP 4 is to determine the best repair path. Having analysed the data, the error can be categorised and located. Te issue is then named and the best way to correct the error is decided. Tis stage usually takes an expert 15-30 minutes. For those less qualified, virtual engineering assistants such as Delphi (part of the Osiris diagnostic platform) can often provide instant technical advice.
STEP 5 is to do the repair. Te final stage is to fix the error. In theory, this stage shouldn’t take too long, although several factors come into play. If, for example, essential spare parts aren’t in stock, repair time is extended. Maintaining accurate network drawings and compiling a history of common faults always help to speed up repairs. “Once we’d broken down the troubleshooting process,” says Machin, “we could see clearly that it’s in steps two, three and four where field technicians need
The 5 steps of troubleshooting industrial networks
expert support. Shorten those steps and you shorten the long path to experience.” Procentec’s focus on bridging the
knowledge gap has produced several innovative hardware and software solutions, plus a certified training academy. “Ultimately, it’s all about empowering humans who use Industry 4.0 technologies.
Helping field technicians work smarter, not harder is how you guarantee network stability,” concludes Machin.
Matthew Dulcey is CTO of Procentec.
www.procentec.com
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