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4 News


New teams offer improved service


From page 1


Regional Manager Susan Mackie heads up the team covering the South and North West of Glasgow as well as Cube neighbourhoods. Regional Manager Donna Baillie heads up our new North East Glasgow and Edinburgh Team stretching from east of Glasgow, along the M8 corridor to Edinburgh and down as far as North Berwick, as well as our Loretto customers.


NO HASSLE: paying online or by Direct Debit is much easier


Making it easier to pay W


E all lead busy lives and it can be hard to find time to visit


YOURPLACE TEAM: Susan, Karen, Heather and Donna lead the team


Heather Voisey is the new Business Improvement and Development Manager, leading a small team who will support customers receiving investment work, develop new products and grow the business while improving existing services to make sure they continue to deliver value for money for all customers. You can still get in touch in all the usual ways. Call us on 0800 479 7979, email us at talk@your-place.net or visit our website www. your-place.net. We hope you’ll have


started to notice a difference already. We are always keen to hear your feedback, so please get in touch and tell us what you think.


the bank or the post office to pay a bill. We want to make it easier for you to make a payment and can offer a variety of ways to pay.


Over the past few years


more and more customers are paying by Direct Debit, or using our online self- service. People who have made the switch tell us it’s so much easier and convenient. We’ve been in


DIRECT DEBIT Our hassle free Direct Debit is really popular. If you want to sign up, it’s really easy to do. Just call our helpful staff on 0800 479 7979 – they are available 24 hours a day 7 days a week – and tell them you want to pay by Direct Debit. We’ll send you a Mandate to fill in with


your bank account details and then you can choose the date that suits you best. At the moment you can choose to pay on the 1st, 8th, 15th or 22nd of each month. We’re improving our Direct Debit option and next year we’ll launch a new paperless option with a wider choice of dates. Customers who pay their Common


Charge bill by Direct Debit will be entered into a brand new monthly draw to win £100 in Love to Shop vouchers that can be used in all major high street stores. You can find our terms and conditions at www.your-place.net/competitions.


touch with those who used to pay at our city centre shop in Glasgow which is now closed. We’re helping everyone arrange a new way to pay. If we haven’t managed to speak to you, please get in touch.


ONLINE SELF-SERVICE Your online account allows you to pay a bill, check your account, book a repair and more at a time and place that suits you. Customers with an online account who


have used it in the previous calendar month will be entered into a new monthly draw to win £100 in Love to Shop vouchers. Here’s how to sign up:


• Ask one of our business advisors or call 0800 479 7979 to get your online self- service registration code • Go to www.your-place.net and click


‘register for online services’ • Step 1 - You’ll need to tell us your email


address and create a password. We’ll then send an email with an activation link. Click on this link. You can now complete


Step 2 by logging in with the email address and password you set up in Step 1. • You’ll need your online self-service


registration code and your account number (on a recent bill) to complete Step 2, so be sure to have this handy before you start.


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