Inside YourPlace


P2/3 KEEPING YOU SAFE AT HOME


P5 GARDEN TRANSFORMATION


P7 COMMUNITY NEWS


P8 COMPETITION TIME


SCOTLAND’S FEEL GOOD FACTOR


MATTERS Put Safety First


Improving our services for you YourPlace fire officer on how to stay safe at home


page 2-3 W


E’RE making our services better than ever before – and it’s all based on what you’ve


told us. Our latest customer survey results told us customers wanted us to: • improve the way we communicate with them • be more visible in local communities when needed and • respond to customer enquiries faster. So last month, we launched a new


Thanks to great feedback from our customers


way of working, re-organising our staff into regional teams. This means our staff will work more flexibly as part of a wider team and so be better able to respond quickly to your needs. Staff will also be spending more time out and about in local areas, getting to know customers better, meeting new customers, addressing complaints and making sure our services are being


delivered to the highest standards. YourPlace boss Karen Durnian said:


“We’ve been listening to customer feedback and want to offer a factoring service where our staff really get to know customers well, can respond quickly to queries and issues and make sure our services are exactly what our customers need.”


Continued on page 4


OCTOBER 2017


MAKING IT EASIER TO PAY > P4


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8