Finance
Bank receives high praise from staff
Ethical banker Unity Trust Bank has been showered with praise by its employees in the 2020 Banking Standards Board (BSB) report. In its fifth annual survey, more
than 73,000 employees across 31 UK banks and building societies responded to the report, which provides a snapshot of workplace culture within the banking industry. When asked to describe Unity, 95 per cent of the Birmingham bank’s employees felt that its purpose and values were meaningful to them, with ‘ethical’, ‘collaborative’ and ‘inclusive’ the most commonly used terms. Furthermore, 98 per cent of
employees said they were proud of how Unity Trust Bank had helped its customers and clients throughout the Covid-19 pandemic, with 85 per cent claiming that their health and wellbeing had been supported during the crisis. The impact of the pandemic also
spurred on the bank’s workforce, who continued to deliver a high
level of customer service despite having to quickly adapt to new ways of working. Unity CEO Margaret Willis
(pictured) said: “We joined the BSB in 2016, to demonstrate Unity’s commitment to help raise standards within the industry. Positive culture derives from the top and we carefully analyse BSB’s results each year to identify ways in which we can improve as an organisation. “We are extremely
proud of our colleagues’ resilience and how they have
supported each other throughout the last 12 months – it is a real testament to our culture and what we stand for as a business. “As a purpose-led organisation,
we work to instil a sense of genuine inclusivity for employees, from our tailored learning and development opportunities, support for professional qualifications, volunteering and fundraising programmes, to employee share schemes which align the interests of our people with those of the bank.”
Sector Focus
May 2021 CHAMBERLINK 57
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