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Expert Insight ALL IN ORDER FOR PRE-ORDER:


WORKPLACE CATERING WHAT TO LOOK OUT FOR IN A PRE-ORDER APP


We all have to eat, but whether or not we go for a ‘by the clock’ breakfast, lunch and dinner, or have a more ‘grab and go’ anytime approach, it’s important for hospitality providers to have the right foods in, at the right time for their customers.


It’s often not that easy though. Even before Covid-19 arrived and turned the working world upside down, lunchtimes often meant employees making a mad dash to the canteen or local cafe to buy food before the lunchtime rush began.


Technology solutions can offer answers to many of the issues faced by workplace caterers, now, and moving forward. However, in these challenging times, it’s more important than ever that investment in systems should generate high ROI and not just short- term protection. Investment should


34 January 2021 www.venue-insight.com


help futureproof catering – delivering benefits for management, employees, and catering staff beyond Covid-19.


PRE-ORDER Integrated pre-order software is one such technology solution which can support safety and create better customer service, whilst driving improvements and efficiency in catering operations.


Here’s a quick rundown of the key attributes of pre-order technology and what to look for when selecting a pre-order app:


Reduced queueing and faster service are perhaps the foremost benefits of pre-order. By offering the opportunity to order in advance, the order process is spread out, allowing canteens and cafes to generate two streams onsite – those who want to order on the day and those who are picking up pre-ordered meals. During Covid-19 this makes social


distancing easier as the faster pre-order pickup can be separated from other till points. The benefits are ongoing though, with speedy service and less queuing helping caterers serve more people, faster, and diners spend less time waiting to order and pay for meals.


Attractive mobile menu displays via pre- order apps help employees take their time over meal selection. As such, they can better plan their food choices over the week. Menus can be easily updated with seasonal offerings, whilst nutritional and allergen information can be clearly displayed and reviewed. Customisations can be made or requested via the app.


Advance and cashless payments are fully supported by pre-order. Meal collection is made faster by allowing advance payments, but a seamless flow of transactions can be generated through the set-up of contactless and mobile payments at food collection


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