Sector report


type, angle or demographic. Cy- berLink’s new screening tool is also designed to identify false positives, such as inappropri- ately wearing a mask or trying to “fool” the system by cover- ing one’s nose and mouth with their hand.


Kastus coating technology


The Covid-19 virus outbreak has changed the world’s atti- tude towards hygiene and es- pecially shared touch surfaces. This is our new normal. Hard surfaces such as touchscreens have been identified as part of the cross-contamination prob- lem. Irish company Kastus have launched a new range of commercial antimicrobial and antiviral screen protectors as businesses worldwide seek for a proven solution to help better


“New investments on hold in


anticipation of market developments”


protect their touchscreen de- vices against harmful bacteria and viruses.


The patented Kastus coat- ing technology is built into the


screen protector surface


and offers ‘always on’ double protection for touch screens upgraded with this new in- novation. Not only has Kas- tus tech been independently proven to be effective against Human Coronavirus on treated surfaces, it also blocks up to 99.99%² of surface bacteria such as SA and E. coli. This screen protector innova- tion is easy to retrofit on exist- ing touch screens and enables businesses and their consum- ers to interact with extra peace of mind. The new tempered glass screen protectors provide enhanced protection on any touchscreen device, making it suitable for a wide range of sectors, as Kastus Founder and CEO, John Browne, explains: “The Coronavirus pandemic has changed how every busi- ness across the world inter- acts with their customers. Now more than ever, consumers and business owners are concerned about the transmission of germs and viruses through touch- screen devices. Businesses are actively seeking solutions that can provide enhanced hygiene and safety to their customers


“The global travel ecosystem is down with significant consequences for the economy”


as they reopen their doors and fight to remain open in uncer- tain economic times. “These screen protectors are designed to help better pro- tect consumer and staff using Self-Service Kiosks and other shared touchscreen devices in everyday places such as, gro- cery and convenience stores, Quick Service Restaurants, re- tail, travel, hospitality, health- care, and banking. Kastus are recognised experts in Antimi- crobial & Antiviral coating tech- nology since 2014 and we are currently working with a host of global brands to help enhance


their current estate of touch- screens”


The new Kastus screen pro- tectors can be made to order in sizes from 4” to 34” diameter and are easy to retrofit to any existing touchscreen instore, it’s the same process as apply- ing a consumer mobile phone screen protector. Made from anti-shatter, durable, tempered glass these protectors are de- signed with the patented Kas- tus antimicrobial surface-coat- ing technology permanently built in. Each screen protector comes with an accessory appli- cation kit, including microfiber cloth and squeegee to allow anyone to effectively apply it within just a few minutes The new glass screen protec- tors can be ordered direct from Kastus. To find out more about Kastus and this ground-break- ing technology visit www.kas- tus.com


Nevotek munications contactless com-


Nevotek, a global provider of cloud-based hospitality tech


to access online versions of in-room paper compendiums, order room service and more, simply by scanning a personal- izing QR code on their TV.


Radar Location Detection


Radar Labs, provides geofenc- ing technology for companies looking to build location-aware app experiences, believes tech that leverages location data is becoming a must-have for trav- el brands to drive acquisition, share up-to-the-minute infor- mation and rebuild consumer confidence in tourism’s overall safety.


Especially as people are in- creasingly opting for road-trips in the name of social distanc- ing, hotels can benefit from installing geofences that send push notifications


to visitors


who might arrive within a cer- tain radius. These might even include special offers or promo- tions and help to steer poten- tial clientele away from local competitors.


Location data can also work to activate touchless check-in


Air Pro RX Air Purifier, which just received its FDA Medical Device Clearance for use in hospital settings and satisfies FDA performance criteria for destroying the COVID-19 virus. There are also devices coming out like the Safeology Tower, employing evidence-based, high-powered UVC technolo- gy that can be used to safely, quickly and effectively elim- inate up to 99.9 percent of surface and airborne pathogens in indoor settings, effective in larger spaces throughout ho- tels,


cruise ment ships, venues, spas,


entertain- restau-


rants, shops, etc. without using chemicals or leaving behind residue.


Robotic Maids


Today's robotic hotel staff mem- bers can at least aid important efforts aimed at reducing per- son-to-person contact amid the pandemic. KT Corporation has just released its second-gener- ation GiGA Genie hotel robot, named "N Bot", which goes about delivering water bottles,


ping, autonomous driving ability and voice recognition (it can also speak English).


Remote concierge station solution


Yamaha Unified Communi- cations and Sharp Business Systems are providing the hos- pitality, enterprise, education, health


care, and government industries with a safe, healthy


“The occupancy rate of our


hotels in Amsterdam are dropping from


80% to below 15%”


Developed in collaboration with Hyundai Robotics, the artificial intelligence-equipped service robots boast advanced information and communications technology, including space-mapping, autonomous driving abil- ity and voice recognitio


solutions, recently released two new guest-engagement tech- nologies that integrate with a hotel’s existing Property Man- agement System. ‘Grace’ is a new platform that enables guests to message ho- tel staff in real-time via their app of choice (e.g. WhatsApp, Messenger, WeChat), cutting out the need to download an extra app. This secure com- munications option allows hotel staff to respond instan- taneously to guests’ needs without even having to ask for their name and room number. For example, texting “extra pil- low” is all that’s needed for the request to be fulfilled. There’s also an A.I. option to enable a chatbot, an analytics function is embedded in the software and the product supports many major languages.


The company is also launch- ing ‘NevoTouchless’, another ground breaking product that allows guests to access hotel services via their own mobile devices. Guests can pair their devices with their in-room TVs to use as remote controllers,


upon guests’ arrival on proper- ty or prompt them for payment when they present for check- out. On-site capacity limits and real-time conditions can also be communicated to visitors when they are nearing the ven- ue to help avoid high customer densities.


Likewise, rail and bus opera- tors can alert passengers as to when their coaches arrive at a certain distance from the plat- form, to avoid overcrowding on platforms. Geo-prompted push notifications can also come in very handy for keeping guests apprised and


of other safety vital


about their visit. Super Sterilization


Many of us heard about the benefits of HEPA filters - capa- ble of filtering out 99.9 percent of airborne viruses and bacteria - and electrostatic disinfectant sprayers


to tackle surfaces,


but, there are also new, alter- native products coming to mar- ket that quickly kill airborne pathogens, such as Molekule’s


AV News September 2020 P19 protocols information


fresh towels and other ameni- ties to guests at Seoul's Novotel Ambassador Dongdaemun Ho- tels & Residences.


Developed in collaboration with Hyundai Robotics, the artificial intelligence-equipped service robots boast advanced informa- tion and communications tech- nology, including space-map-


way to interact with customers and guests in any lobby or front desk environment. The Remote Concierge Station solution brings together Sharp's 40- inch or 50-inch flatscreen and Yamaha's CS-700 Video Sound Bar in a sleek, mobile stand to allow organizations the ability to staff key locations without having an employee on site to provide high-quality custom service and reception response. "COVID-19 has highlighted the need for solutions that help public-facing staff have mean- ingful interaction with custom- ers, patrons, and guests while maintaining social distance," said Meghan Kennelly, director of global marketing and com- munications at Yamaha Unified Communications. “The Remote Concierge Station is perfectly suited to meet this new need. Our CS-700 collaboration sys- tem has been used for years by businesses all over the world to help users drive profession- al-quality remote meetings. Now staff will have peace of mind while ensuring that they will be able to see and hear customers just as clearly as if they were talking to them face to face - but they can be safely working from home, in the next room, or even across the coun- try.” As companies return to a new normal, the solution is an ef- fective answer to protecting front-desk employees as they interact with the public. Fea- turing Sharp's large-format professional display and Yama- ha's CS-700 Video Sound Bar, the Remote Concierge Station provides the next best thing


to face-to-face human interac- tion. The Video Sound Bar is a comprehensive, powerful solu- tion that makes natural-sound- ing audio and high-quality video collaboration possible. It features an adaptive beam- forming microphone array for perfectly captured conversa- tion; four Yamaha speaker el- ements to provide the highest degree of audio intelligibility; and a wide-angle HD camera that captures guests and the room in clear detail. This allows reception staff to monitor room activity and greet users as they approach.


Designed for flexibility and ease of use, the station con- nects to a UC platform via a single USB. The sleek unit eliminates the inherent ineffi- ciencies of operating disparate video and audio while keeping lobbies, waiting rooms, and re- ception areas neat and welcom- ing. The CS-700's integrated network management system also allows IT staff to rapidly deploy and remotely manage each unit, which is ideal for organizations that have multi- ple CS-700 units installed in reception areas and meeting spaces.


Remote Concierge Station comes mounted on a rolling cart that is UL-certified to pre- vent tipping, allowing organiza- tions to safely move it for use as a mobile conference station. With the built-in flexibility,


it


can also double as an imme- diate and long-term digital sig- nage solution for greater ROI. For example, it can be used to remind guests of any mask ordinances and best practices. Additionally, as staff return to the office, it can continue to be used to welcome incom- ing guests with check-in or company information.


It also


includes a Shuttle NC03 com- puter mounted on the back of the display, wireless keyboard, power strip, and remote con- trol.


“Guest occupancy rates can slow when faced with an issue like COVID-19,


but the business always comes back and will


pick up eventually”


Yamaha Unified Communications and Sharp Business Systems are providing the hospitality, enterprise, education, health care, and government industries with a safe, healthy way to interact with customers and guests in any lobby or front desk environment.


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