FEATURE: LEADERSHIP
Online technology can be used to
bring employees together
Your role as a leader in these (as People need to be provided fresh challenges Connected communication
systems and channels, available to all employees irrespective of location, enable real-time two-way dialogue and involvement in decision-making from the shop floor to the senior team.
6.Leadership in troubled times
Effective leadership in a crisis (and even in normal times!) requires
self-awareness, reflection and sensitivity to others. Your own reactions and behaviours will have a profound impact on others – either by increasing their anxiety or by engaging with them as collaborators and addressing the challenge together. You need to be visible, open and reassuring – brief ‘Welcome to Work’ and ‘Thank You’ video calls each day can make a massive difference.
in normal) times is to help others perform well by listening and by helping to remove the obstacles that get in the way of them doing a good job. Peer-to-peer dialogue with people in other organisations can also be amazingly powerful at times like these: you’re certainly not alone in facing these challenges. Start by considering your own health and well-being, seeking the support of friends and family, and finding quiet times for mindfulness and reflection.
7. Using technology We have an exciting opportunity to use digital technologies in amazing and innovative ways – but always remember that the basic principles
of communication and engagement still apply. For many of us, previous
experience of video calls has been very transactional and focused on specific agendas – but now more than ever we need to embed ‘social bonding’ into our online interaction if we are to build and sustain effective virtual teams. If nothing else, start your meetings by asking “how are you feeling?” One thing that Covid-19 has
brought is time, and it’s a good moment to take stock and consider the effectiveness of your actions so far.
What else we can you do to
build the resilient organisation and the resilient workforce that will survive the current crisis?
Peter Totterdill is a director of Exeter based Workplace Innovation Europe CLG, a not-for-profit organisation specialising in advising and facilitating businesses and other organisations to improve organisational performance and working lives by releasing the full knowledge, skill and creativity of people at every level.
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