TRAINING & EVENTS
TRAINING & EVENTS
THE BUSINESS TOOLKIT LEVEL 2 HABC HEALTH AND SAFETY IN THE WORKPLACE Date: Time: Cost:
28 November 09:00 – 17:00
Members: £229 + VAT Non-Members: £299 + VAT
The qualification covers the following topics: legislation, the workplace and workplace equipment, manual handling, hazardous substances, workstation design, transport and vehicles and noise and vibration.
GETTING THE MESSAGE RIGHT
DEVELOPING ASSERTIVENESS Date: Time: Cost:
21 November 09:00 – 17:00
Members: £229 + VAT Non-Members: £299 + VAT
Be more effective, positive and competent in the workplace and outside it. Delegates will realise the benefits of assertive behaviour through saying no effectively, giving and receiving criticism and recognising and dealing with fear.
CUSTOMER SERVICE ON THE TELEPHONE Date: Time: Cost:
14 January 09:00 – 17:00
Members: £229 + VAT Non-Members: £299 + VAT
This course covers tone of voice, body language, company brand and dealing with difficult calls.
MINUTES MADE EASY Date: Time: Cost:
5 February 09:00 – 17:00
Members: £229 + VAT Non-Members: £299 + VAT
This full-day course will help those that attend to understand what is needed to produce clear and precise minutes. Topics covered include: types of meetings, speed writing and how to annotate different kinds of information.
WRITTEN COMMUNICATION AT ITS BEST! Date: Time: Cost:
26 November 09:00 – 17:00
Members: £229 + VAT Non-Members: £299 + VAT
This workshop provides an
excellent opportunity to review your current approach and learn a range of new skills, useful tips and techniques.
SALES & MARKETING BUILDING NEW SALES
RELATIONSHIPS Date: Time: Cost:
27 November 09:00 – 17:00
Members: £229 + VAT Non-Members: £299 + VAT
Building new sales relationships can be an effective method of delivering sustainable growth for any business, if it is done right. This highly implementable, practical course starts with an in depth look at sales relationship strategies, systems and objectives, before moving into the practical skills needed in order to deliver sustainable business growth.
SOCIAL MEDIA MARKETING Date: Time: Cost:
24 January 09:00 – 17:00
Members: £229 + VAT Non-Members: £299 + VAT
This practical session will show how social media can be utilised to its full potential as an essential marketing tool to strengthen a brand and customer relationships and meet a company’s business and communications objectives.
SALES FOR NON-SALES PROFESSIONALS Date: Time: Cost:
6 February 09:00 – 12:30
Members: £140 + VAT Non-Members: £180 + VAT
This course serves as an introduction to the basic principles of selling for those with little or no background in sales and selling. It is particularly important within smaller businesses to ensure that all members of the team are equipped with basic sales and influencing skills.
LINKEDIN FOR BUSINESS Date: Time: Cost:
7 February 09:15 – 12:30
Members: £140 + VAT Non-Members: £180 + VAT
This workshop is designed for anyone looking to use LinkedIn more effectively and to ensure that you are best placed to use the
24 inbusiness DECEMBER 2019/JANUARY 2020
Milton Keynes Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses to improve and develop the skills and knowledge of your business and its employees
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power and opportunities of LinkedIn for you and your business. The workshop is designed to show you how to grow your business by building deeper relationships with your current clients, get more referrals and connect with new potential clients.
DIGITAL MARKETING FOR SMES Date: Time: Cost:
25 February 09:00 – 13:00
Members: £140 + VAT Non-Members: £180 + VAT
This course gives delegates a firm understanding of technical and on page Search Engine Optimization (SEO), showing them how to ensure that a site is well targeted for Google and other search engines. By the end of the session we'll give you a firm understanding of how best to structure a site, what technical elements are most important and how to set up a page for success!
MANAGEMENT & PERSONAL DEVELOPMENT EFFECTIVE APPRAISAL SKILLS Date: Time: Cost:
4 December 09:00 – 17:30
Members: £229 + VAT Non-Members: £299 + VAT
This workshop explores the appraisal process and gives the opportunity to practice giving feedback and setting realistic, time bound objectives. It also covers the differences between recruitment, counselling, disciplinary and performance management interviews.
SELF CONFIDENCE IN THE WORKPLACE Date: Time: Cost:
30 January 09:15 – 12:30
Members: £140 + VAT Non-Members: £180 + VAT
This half-day workshop will explain the elements that make up your self-confidence and how each of those can be improved effectively, rapidly and permanently. This will lead to improved effectiveness and engagement in the workplace and give greater resilience to deal with issues when things don’t go according to plan.
CONFLICT MANAGEMENT Date: Time: Cost:
28 January 09:15 – 12:30
Members: £140 + VAT Non-Members: £180 + VAT
Conflict management is a way of resolving conflict early by means of skilled communication and negotiation. We need to know how to nip it in the bud and how to diffuse the situation before it gets out of hand.
SUCCESSFUL SUPERVISORY 15 & 16 January
MANAGEMENT Date: Time: Cost:
09:00 – 17:00
Members: £458 + VAT Non-Members: £598 + VAT
This two-day course will introduce you to some tools and techniques that will help you to improve the performance of your team. It covers: understanding the role of the supervisor; identifying strengths and areas for development; motivation; training and developing people; building your own confidence; and dealing with existing supervisory issues.
PROJECT MANAGEMENT Date: Time: Cost:
3 February 09:00 – 17:00
Members: £229 + VAT Non-Members: £299 + VAT
Provides a valuable introduction to effective project management from developing the original project idea to writing the final project report and will include a range of practical tools and guidance to the ‘jargon’. This will give staff the skills to strategise a project, plan all aspects of the delivery in a controlled sequence using proven tools and techniques. This is aimed at new and aspiring project managers and any personnel tasked with managing projects within their role.
MANAGING YOUR WORKLOAD Date: Time: Cost:
20 January 09:00 – 17:00
Members: £229 + VAT Non-Members: £299 + VAT
Take a day to reassess the purpose of your role and learn how to achieve key tasks and manage the less productive ones more effectively.
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