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NEWS\\\


shatters record for peak season cargo volume


Port of Oakland


A record-breaking peak season continues at the Port of Oakland.


said that last month was the busiest September for import cargo in its 91-year history. That followed another all-time record in August. The port said it has handled


the equivalent of 168,289 20- foot loaded import containers in the past two months. That breaks the previous August- September record of 158,320 20-foot loaded import containers set back in 2006. One more month of import growth could give Oakland its


Port officials


busiest peak season in port history. “We’re


encouraged by


this outcome and guardedly optimistic that the trend will continue throughout peak season,” said Port of Oakland Maritime Director John Driscoll. “Economic indicators lead us to believe that import volumes should


remain


healthy.” Maritime observers follow


cargo volumes closely in the August-through-October period. That’s considered the traditional peak shipping season.


when U.S. retailers accelerate import orders for holiday merchandising. Port officials reported that


import volume increased 5% last month over September 2017 totals. imports


were


August 2018 up


9.2%


compared to the same month last year, the port added. Continued strength in the U.S. economy, spurred by consumer spending, is driving the import surge. While it’s too soon to project


the impact of 2018 tariff increases on cargo from China, tariffs could affect $2 billion in


imported goods. Total It’s the time of year


container volume - which includes imports, exports and empty containers – is up 3.4% this year, the Port reported. If the trend holds, Oakland would break its all-time total volume record established in 2017.


shipping company to launch instant booking confirmation


A.P. Moller-Maersk 1st container


Customer experience improves significantly as booking a container with Maersk becomes as easy as booking a flight ticket. “We are now making it as


easy for our customers to book a container as booking a flight ticket. Instant booking confirmation makes it faster, easier and simpler for our customers to interact with Maersk. It is a milestone for the entire industry and a concrete example of how we are bringing our strategy to life when we improve the customer experience through seamless digital offerings,” says Vincent Clerc, Chief Commercial Officer, A.P. Moller - Maersk.


With the new solution, customers get


visibility of


sailing options with available vessel space, a list of depots with empty containers to choose from and a choice of relevant value


services. More importantly – they get certainty that a booking will not be cancelled at a later stage. Due to e.g. lack of vessel


space or equipment availability, around 10% of bookings placed in Maersk’s systems were previously either rejected or confirmed for an alternative sailing, often spurring customers to follow up with questions and requests for changes. Such follow-up inquiries


have accounted for 15% of all Maersk customer service calls and chats – and close to 200.000 emails every month. Instant bookings on-the-go With the release of instant


adding


booking confirmation, Maersk is also introducing online booking via the Maersk App. Enabling instant bookings directly from the


mobile phone


is another functionality that has long been high on Maersk customers’ wish- lists, especially in emerging markets. “Maersk operates in several


markets where mobile phones make up the primary working tool for the workforce. Here, Instant Booking


Confirmation straight from the mobile phone will be a huge improvement for our customers’ supply chain managers – it will further enable trade in these markets,” said Sonny Dahl, Global Head of Customer Experience & Service, A.P. Moller - Maersk. Instant booking confirmation available in beta for


is all


customers through the online booking modules of the Maersk Line, SeaLand and Safmarine brands. The functionality currently covers dry cargo shipments. Refrigerated cargo, dangerous cargo (IMDG) and inland container yards are expected to be added during 2019. – Mikkel Linnet


JAXPORT sets new monthly container volume record


The Jacksonville Port Authority (JAXPORT) achieved its highest- ever monthly container volumes in August, moving nearly 115,700 TEUs. The previous JAXPORT monthly container record of 115,300 TEUs was set in December 2017. JAXPORT’s container volumes


are up 20% year–to–date in FY2018. Taking into account volumes moving through private terminals, Jacksonville’s port is on track to surpass last year’s record-setting 1.3 million TEUs. JAXPORT’s fiscal year runs Oct. 1- Sept. 30. The port’s Asian container


volumes continue to show significant growth, up 10% year–


to–date with nearly 382,000 TEUs moved so far in FY2018. JAXPORT offers service from all three of the world’s major shipping alliances and the deepening of Jacksonville’s shipping channel to 47 feet to accommodate even more cargo aboard the largest ships is well underway. JAXPORT’s Puerto Rican


volumes are up 34% to date in FY2018 with nearly 669,700 TEUs moved. As the primary U.S. port for commercial trade with Puerto Rico, JAXPORT and its partners continue to supply aid to the residents following Hurricane Maria’s devastation in September 2017.


When Dubai opened a tiny terminal building and an 1,800-foot-long compacted sand runway in September 1960, nobody realized that it was the


Issue 9 2018 - FBJNA


7


DBX celebrates 58 years


brand and loved


first step in what was to become one of the most inspiring journeys in aviation history. Today, 58 years and 974,461,017 customers later,


decades


DXB is the world’s busiest international airport and an aviation


and


respected around the world. Here’s to Dubai’s visionary leadership


of


collaboration, commitment and service. Here’s to the spirit of Dubai.


Intelligent freight management www.forwardcomputers.co.uk


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