BUSINESS REPORT TEAM GROWS TO MEET DEMAND


CMC IT Limited has bolstered its team this year after demands for its IT support grew considerably in 2017. In January several new starters


joined the business, including three additions to its support team and one addition to its sales team. Sales director Jeremy Curtis said:


“IT Support is of critical importance to organisations and we aim to provide a first-class service with our UK-based support team answering our phones and dealing with all aspects of support enquiries. The first line team is supported, on an escalation basis, by second line and senior engineers for the more time consuming or challenging topics. “Now we have


more people answering the phones answering support calls, more people handling email support tickets and more people handling web-based support tickets. “This boost to our team will really help us to provide an


‘THIS BOOST TO OUR TEAM


WILL REALLY HELP US TO PROVIDE AN IMPROVED LEVEL OF


RESPONSIVENESS’


CMC IT’s new starters include, from left: business development manager Jay Gould and IT support technicians Lionel Orange, Ellen Hinton and Ricky Howard


improved level of responsiveness to


inbound support calls improving performance


against our own KPIs for


support calls.” The CMC IT Support team


monitors its customers’ networks


remotely using a system it has configured using performance monitoring probes. These probes are assigned to constantly report status on a wide range of parameters including disk space, RAM usage, network load and other vitally important factors.


This pro-active approach allows


for early intervention and means its customers avoid any downtime and are often unaware of any issue at all.


Visit: www.cmcit.tech Call: 01908 272722


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10 inbusiness APRIL/MAY 2018


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