» Training & Development


5 Do’s and Don’ts of Staff Training


BY ALANNA TURCO


one in four employees quit in their first year due to poor training or a lack of training? Imagine the time, cost and impact on morale that this continuous employee turnover causes.


C 18 Fitness Business Canada March/April 2018


ongratulations, you’ve hired a new team member! But did you know that


Here is a list of actions that every


manager should always do and never do during the training process.


DO 1


Do…create a detailed training schedule. This should be cre-


ated prior to your employee’s start date. Break the schedule down by day, time, topic and person respon- sible for delivering the training. For example: Monday 9:00–9:30 is tour/


introductions with Susan; 9:30–10:30 is shadow at front desk; and so on. A detailed schedule ensures that all key areas are covered. It also lets you and the organization make a great first impression and helps employ- ees feel more secure in their new job. The overall length of the training will depend on the complexity of the position.


2


Do…break training into chunks. Learning a new job can be over-


whelming, and studies show that chunking down training (rather than providing an “information dump”) makes information easier to com- mit to memory. For example, with a receptionist you might start with the phone greeting rather than start- ing with everything about handling phone calls and emails.


3


Do…leverage your team’s strengths. Involve your team in


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